Monti's Italian Pizzeria Restaurant

I placed a semi large order online (which is how I have done it every time) on December 26th 2023. My order came up to $65.00 and change. I received a notification that my order was received and it would be delivered within an hours time frame. Two hours later, the order had not arrived, I called the number and found out that they were closed until January 1st. So I called and left two messages explaining what happened and that I was very upset because it took the money and they were closed. I patiently waited until the 1st of January. (6 days that they had my money). I waited until mid afternoon, giving them an opportunity to return my call. Which they did not. I called and tried to explain my problem and all she could tell me was that everything was closed to call back tomorrow. I felt as though had waited long enough and needed a little more assurance that my money would be returned and tried to say so and she hung up on me. All in all I was hung up on FIVE times. And when I called back the last time, they did not answer. Once a man answered the phone, said he was the owner and hung up on me. I received a few excuses such as the banks are closed there is nothing she could do, I needed to call Uber to get my money returned. (I did not order through Uber) I finally went to the store personally and received the same response. I asked to speak to the manager/owner and was told that he was not there. Customer service is terrible. I will not be ordering from here again. **update**I would not have been as upset as I was if my phone calls were handled better. Not hanging up on me would have been a great start. Listening would have been better. At one point she took the phone away from her face and talked to another person and her comments about me were disparaging. Her tone was disparaging every time I called. Her excuse for hanging up on me FIVE times was preposterous at best. I called with the mindset that mistakes happen, all I wanted was my money back. I had already waited a week, I expected to wait a couple of days more. My tone was calm but had to raise my voice to be heard as she was yelling at me. I had her on speaker and at one point my husband came from another room to ask if I was ok. This disrespectful treatment is the reason I will not be back, not the mistake with the web site and my money lost.

I order a few times and they never disappoint the food and portions perfect, and the flavors garlic bread Perfecto...this is one to always come back to

I called into to order a coupon pizza on the right side of the menu. Lg 2 topping, garlic rolls and 2 liter soda: $29.95. Owner took order and added 2 topping but overcharged $40.00. He started screaming me on the phone and I hung up. Called back and canceled the order. You don't have to be rude on Christmas Eve. Merry Christmas

Best stromboli around!

stopped here while waiting for a bus, the absolute sweetest man spoke to me. Pizza was super fast and delicious. Did not skimp on toppings at all. Would visit Ft. Lauderdale again just to eat here

Wanted to have pizza family night tonight. Ordered an XL pizza, garlic rolls, fries, and 2 desserts. The pizza, rolls, and fries were great. The driver was super nice. The desserts, however were terrible. I was really excited for cheesecake and it tasted like it had expired and left a terrible after taste in our mouths. My husband and I both took a bite and spit it out. It tasted like it had gone bad. Same with the canoli. We ended up throwing them away. Everything else was great.

1st time here today. The people were beautiful, their customer service was A1 & the Hawaiian pizza was delicious!