Moe's Southwest Grill

To many bad experiences in this location.

Second time I’ve had an issue with this location! First time I was on my lunch break and ordered pickup. It was still being made by the time I got there which is a 15 min drive away. I got a salad bowl, ironically I got to work and the lettuce was missing. *my fault for not checking* but come on…. Second time which was today I waited an hour for food through Uber eats. Their excuse was they had just opened and had to attend to a catering order and only two people in the store. Well I’m sorry but if they were aware of this they should have scheduled more people. My food was cold and looked thrown together like they didn’t care. The uber eats driver was waiting and also frustrated with them, she said this wasn’t the first time she’s had issues with this location. The owner needs to get this store together because it’s a mess. I won’t ever come here again.

I don’t know what happened to this location. But aside from the prices getting out of control, ($16 for a homewrecker burrito no sides or add ons), The last three times I’ve been here, my burrito has been half the size that they always were in the past. It’s basically a child size burrito.

Go to Chipotle or a regular Mexican place for your own sake. Decided to try it out for pickup and the tacos were the beef with nothing else on it. In fact, the salsa wasn’t even the right kind I was told was in the bag. Not going back.

I called to get help with my uber order and Dee answered, she was so friendly and went above and beyond to help me. I truly appreciate great customer service as it is lacking in so many places now and days. :)

Food in the table was obviously expired, dingy, with a gray or brown tint on every item. Looked like it had been left out unrefrigerated for multiple days. Server was lackadaisical, forgetting 2 or the three items ordered by the time the first bowl was made. They should at least turn the lights off and have the ambiance music on, but it was dark and silent. Very off-putting experience.