Moe's Southwest Grill

Had a pretty negative experience here. I had a deal on my Moe’s app for a free cup of queso that clearly said it expires 3/21. It was really the reason why I went there in the first place. I scanned the QR code at the register and the system apparently wasn’t working and it wouldn’t apply my reward. They were trying to tell me I can use it after a 7 day period, not that I have 7 days to use it? That doesn’t make any sense. I clearly showed them my phone scrolling through the app trying to apply the reward to scan. The owner just stood there shaking her head no and wanted to charge me instead of accommodating to the customer. At that point I just told them I didn’t want it. Poor customer service. Also it’s pretty dirty by the salsa bar and drink stand as there’s ants crawling over everything. Don’t eat here. Restaurant is dirty and has horrible management.

I eat here all the time and the food is consistent. The staff is very commentating and always serves me very well. The chips and salsa here are amazing and very tasty.

Always good service here Arvin takes care of his staff and makes sure food comes out correctly

Customer service = 0/10 This location lacks customer service. The employees look like they hate being their. No very welcoming. The food is good as always but I will go to another location where the service is better

Worst joes I’ve ever been to.

I Drove 25 mins for this location because this was the closest one to my house. As me and my husband walked in the restaurant we noticed weird looks. One of the workers looked as if he was afraid to serve the food. Also all of the workers spoke in a different language back and forth And the communication was limited on English . It’s very rude to speak in another language in front of customers especially if you don’t know if anyone speaks the language . Because they were having side bar conversations we constantly had to repeat our order and verify the order at the register.

The food was ok.. the meat wasn’t fresh but wasn’t terrible. I asked the two ladies that were working that day a couple of questions about the food, combos, pricing ect… but neither of them spoke English. I thought, how do they provide proper service if they can’t speak the language. Maybe that’s why there were only two other people in the store? Don’t know.