MJ's Pizza

Hood spot open late an next to the liquor store so keep ya wallet close

I've been eating pizzas, and other food, from MJ's Pizza for well over 30 years. It has gone from the original owners, at least through two new owners. I have picked up orders after shifts fom MMCenter, and had deliveries, but I have never eaten there.The quality and service has been really poor this last year or so. This last order was the worst I ever had. The phone system that they use to put you on hold, doesn't really put you on hold, the line is open, wide open! You can't tell if the intake person is talking to you or another party. Everything she says to anyone else comes through as if she's still talking to you. So, you hear conversations with the cook, the walk in customers and anyone on the other phone lines. And she can't handle the amount of calls. There's so much background noise it's even hard to hear or understand her when she is talking to you. I said my entire order twice. The very last thing was a repeat of my order. I'm glad they came sooner than the 45 minutes but it was incomplete!! I only ordered 2 fish and chip dinners and two desserts. I got two desserts and only one meal. The menu says that all the fried seafood dinners come with chips (fries), a tartar sauce, a cocktail sauce and a coleslaw. We got bread (?) with it, but no cocktail sauce. The wonderful filets of fish are now 2 blocks of processed fish. The amount of fries is only about half we used to get! So, after three phone calls, and two deliveries, I will not be using MJ's anymore. It wasn't until the 3rd call when I asked about the coleslaw and cocktail sauce, that I was told that they had no slaw. She ignored (or couldn't hear) me mention the cocktail sauce, as she didn't mention it either. No apologies, no offer to substitute something and no discount. Infact, no goodbye! She just hung up! She's unpleasant and short and badly trained. But the new owners/managers are the ones to be blamed for just poor restaurant management, period. Goodbye MJ's. I have called after my Delivery yesterday, April 10th, to talk about my Delivery. No answered. I called today's @11:00am, let the phone ring forever, no answer again. Can I assume that my phone number is recognized and you are refusing to answered. Can I assume that you will never answer my calls again. MJ's has always been my go-to for Italian Delivery restaurants. I only wanted to tell someone there that my pizza dough was from barely done on the crust and outside edges but raw in the middle. In fact one side and center was more raw than the other areas. I wasn't sure if it was due to the oven, the temperature of the pie , or that the time of cooking was too short. It might have been a combo of all those things. I don't want a refund, I didn't want a replacement, I only wanted the cook to be made aware of the problem. So, unless you closed down shop by 5:25 pm yesterday and are still closed, I have no idea why your not answering. Thanks to having left a previous review I'd have no way to contact you. I can't find a place to leave a new review on your advertisement for some reason today. Could you please respond or just call me? In the meantime I will continue to cook my leftovers before eating.

This has been my go to spot for ordering out for some time now. Food delivery is always on time, my orders are spot on and the lady that answers and takes my order is very polite.

I’ve been working in West Springfield doing a demo job on an old nursing home me and my guys have ordered from here every afternoon for 2 weeks and we’re always 100% satisfied with the food and the service..also delivery is fast and super pleasant Thank you much appreciated Mike Hickey from Boston Mass

Help made me a sandwich opposite of what l wanted and l had already pulled off,l was truly pissed,l won't be seeing them again, for a sandwich l could have made myself my way

Nice waiting area. Good memories to make with love ones ❣️