Lou Malnati's Pizzeria

The food was good, service was excellent but one of our orders was late

I hate this location they don’t even make the pizza the same as the other locations they always make the deep dish thin

This passed Saturday February 24, my family and I went to try to have a good family (my wife, my two kids and myself) time at this location, we got there around 3:30 pm and we got sat down nearly all the way to the back of the restaurant, and then it took the server about 20 minutes to even get to our table and ask for what we wanted to drink, once he came with the drinks he dropped them off and only had 2 straws only, then we ordered our appetizers which where good however he didn’t even brought silverware or napkins, so we had to ask for the silverware, this person just literally threw the silverware wrapped on the napkins on the table, then he took our pizza order around 4:10pm so we sat there for a whole hour and then he didn’t even check on us after he dropped the appetizers, after the whole hour of waiting he came out of the kitchen rushing out with our pizza which it ended on the floor, but what made this worse was after he dropped our food on the floor he came to our table after 10 minutes this had happened and gave my family and me the stupidest and most unprofessional excuse saying, “ accidents happen and in 100 years I been here this had never happened to me… etc etc” what kind of apology is this? I felt humiliated for the fact that everyone’s family was having no issues but my family and I had a really bad time, I’m 100 sure that in 100 years I’ll never go back to this location or even go back to buying from them, it might not mean anything but this made my family and me very disappointed in a restaurant that has to be an icon our city.

Pretty much a frozen pizza heated up. It’s a shame to call this place a pizzeria