Menchie's Frozen Yogurt

I don’t usually review chains but…woof. This location is awful, and I’ve unfortunately had consistently bad experiences here! The owner is almost never at the register (as one of the other reviewers mentioned, she has been in the back room on her cell phone 4/5 of the times I’ve visited), her attitude is support apathetic and unhelpful, and the froyo in the machines almost always comes out a little melty. Then, when I visited yesterday specifically, I had two very weird and off-putting interactions. First, I came in with an email promo and when I presented it, she said “Oh, I had no idea we were doing this right now. Alright. I’ll just honor it” which I found a bit unprofessional despite being glad that she choose to honor the promo that her business was publicly advertising. Then, as we were adding our toppings, she walked over to my 8-year-old and I to say, “Don’t use the larger cups next time unless you’re going to fill them up all the way. I have to pay more for those so it’s really only worth it if it’s getting filled all the way up.” The cups were teal blue and covered in polka dots, and were each half-full… either way though, it was once again a super unprofessional interaction. Obviously, the better move would be to put up a friendly sign near where you grab the cups or something if it’s that big of a concern. Bummer that we’ll need to either go to the further location or another business altogether the next time that we’re wanting froyo!

it is so fun to make my own frozen yogurt

No working restroom. Sketchy person running the place. Refused to scan Menchies app code for points, but still had the Menchies cups with the QR code on them to put the yogurt in. Refused to use the Menchies gift card I had because system was supposedly down, but was fine with using my credit card. All that bs makes me not trust that the yogurt and the toppings were very safe/sanitary. Avoid this place.

Nicest staff :)

Your online hours are lying. This location literally closes at 8pm, not 9:30!!!!!!!!!!!!!!!!!!!! We've been calling and no one answers

Excellent service this evening. Grateful we could find quality ice cream in Ventura.

They should maintain their machines better. The frozen yogurt began melting the second it came out of the machine. I expressed my concern with the employee, but she had the "I don't care" expression on her face.

Like this place but the listed hours of operation are wrong my kids were excited and there disappointed faces made me mad.