Menchie's Frozen Yogurt

Girl at front last night working was rude couldn’t even speak just pointed and looked annoyed! Froyo came out soft and soupy. All Menchie’s in Austin and the metro area are awful!

Came here to talk about the bad customer service but notice most of the reviews are super bad and some are from months ago! What is the owner waiting to teach these girl some basic customer service!! She didn’t reply to our Hi when entering and then sight at my husband because he asked if he could take a spoon! First and last! The froyo were great!

After a few visits I will probably not return. The cashier could not speak english and the price the last couple of times has been very excessive. 5 times the cost of a McDonalds sundae. The product was good which is 3 stars.

I walked in during a slower time and the store associates, two dark haired young women, rolled their eyes immediately upon seeing me. They both sat hidden in the store and on their phones. The one woman in a blue sweater did not look up from her phone the entire time she drudged to the counter and noticeably looked unpleased that we walked in and interrupted her inactivity. I walked out and apologized for interrupting them. They both laughed it off and mumbled insults under their breath. This was a terrible experience.

1st time here. I love the plum flavor. My son got mango and it was delicious. Will return to try other flavors.

Literally some of the worst customer service I have ever had. To the two young ladies that were behind the counter tonight, sorry my family and I interrupted your screen time. You both somehow managed to make ice cream sad. Thanks.

Staff and customer experience suck here. Reminiscent of grungy high school girls that roll their eyes at you with disdain.

Great yogurt. Horrible staff. Both girls working at 7pm on 8/23/23. So rude!!!! Did not engage staring at her phone. Was so off-putting. Made us extremely uncomfortable and I will make sure to go else where, next time.