Melt Shop

Great location with amazing friendly staff especially Jay and the GM Quincy was a courteous gentleman! Must stop in during your shopping extravaganza.

Jay was great made the sandwich exactly how I asked and was patient when I was indecisive. GM and staff very friendly everything made fresh.

I will definitely be coming back!! I came here with my daughter close to closing time and purchased two burgers. The service was amazing despite the fact that they were about to close and did not feel rushed to order. The cashier was sweet, helpful and knowledgeable of the menu and the food was great.

The service was horrible. I ordered at 6:35 ( they close at 7) an employee told us “ umm excuse me we close in 2 minutes, we don’t have shakes or burgers sooo….. ” rolled her eyes at us. The rest of the employees didn’t seem to mind the treatment we just received.

Mohan & Q super friendly. I love the Korean bbq burger made by Wayne ground beef. I’ll back for the chicken sandwich soon thank you guys. Taste good

It was my first time going to a Melt Shop. I will definitely going back if I’m at the mall. The service and people were friendly and amazing. My server was Autumn, Tanajia and Mohan the people were attentive and gave me everything I needed. The food was delicious and french fries, burger hit.

The worst food that my family and me ever tasted. Cheap white bread, bad quality meat, the cheapest cheese, cold and tasteless fries. If you don't tip you will be served after 10 people that came after you. Food doesn't match the pictures even close. Staff was rude.

Great service, cool staff

This place is unprofessional I was standing on the side of this place minding my business and I get a whole big bowl of soup poured on me out of nowhere by one of the guys working here and one of the workers started laughing and none of them asked if I was okay and just stood there looking towards the end the manager was very nice and got me a new sweater to cover myself and asked if I was okay but that was very unprofessional of the cooker to have made a big accident and could have almost hurt me if that type of soup wasn’t hot I had went back to talk to them and told them to be careful and to pay attention to what they are doing and then they apologized but only because I came back if I had never came back they would have never apologized and as I was speaking to one of the girls which was a cashier I believe she was being childish and laughing in my face this place has horrible customer service and the manager was the only good person

I was at the Roosevelt field mall locations about 1pm in the afternoon, Monday 12/18 and the crew on staff are HORRIBLE!.. their customer skills approach is TRASH. The young lady act as if she didn’t want to be bothered because I stood there watching her fill two drink cup and didn’t even acknowledge me . The young man that did come to take our order seemed as if he had a slight or didn’t want to be bothered attitude, he didn’t pay much attention to the order being taken and of course it was not what I asked for . The place wasn’t properly equipped, they had no napkins so she gave me hard brown paper towel to use . I asked for a wet paper and the young man response was “ there ain’t no janitors around “ … Unsatisfied customer and the food wasn’t great either