Mellow Mushroom Florence

My party waited for a very long time for our food. We waited over 40mins for everyone’s food to arrived, and the food were arriving at different times with 10 to 15 minutes intervals. (There was a 2hr wait for Outback and time my food came to the table, Outback Called about our table being available). One person from the party literally bit into plastic from her calzone as the manager was standing at the table. The service was terrible! I had to go to the waitress and let her know that some ppl needed refills. She also never came to clear our table with the straw wrappers and used napkins. Never check on the table or tell us how long the food was going to take. Basically only took our order and dropped off the drinks. They did remake the calzone and melt burger, & comped the meals, however I will never come here nor recommend anyone to come. it should never take as long as it did nor should the food come out at all different times. maybe they didn’t prep the kitchen for the night where items ie meat ball are pre rolled and burger patties portioned, or careful enough that plastic would not be found in the food, but this is the worst operation (especially that it’s an open kitchen) I’ve ever seen.

First time trying mellow mushroom the mighty meat pizza is a 10 out of 10!!! The cloud 9 wings good too

They burnt my wigs for a appetizer, then burnt my pizza! The waitress knew it was bad and brought it regardless. She then apologized and said she knew it would be a problem and said I'm sorry. Funny how now a days, I'm sorry fixes everything. The cook came out and said the wing were double baked, not burnt. When ranch doesn't cover the burnt up, there's a problem. No issues with a burnt pizza. The waitress knew there was a problem! I walked out! Just another day in Florence SC. Don't worry about responding. You failed again, just a different state.

Elmo our server did a great job. I had the gluten free veggie pizza and gluten free brownie. My husband’s mighty meaty pizza was really tasty he said Dietary restrictions: Very good gluten free protocols

Elmo was our server, she was wonderful and very attentive.

Elmo was great! She was pleasant

Love coming here, the staff and food are both fantastic! Tons of vegetarian and vegan choices. Servers are great, Elmo took great care of us, and my 7 year old loves the decor. Will be back many times again!

Great service from Elmo!! I thought we’d have to wait because it was packed, but we got our food quick!