8129 Geo Washngtn Hwy

Yorktown, VA 23692

Ordered3 items. Did not get a receipt told could not reprint. Waited 45 minutes, still waiting for 1 otem -Apple pie. After calling &backing up to drive thru window. Possibly could have dropped & made a few batches by now. SMH. WOULD have rated lower just NO zeros.

10/7/23 I went through the drive thru about 9am. I waited 22 minutes to get my food. Once I got my food the chicken biscuit chicken had dark brown spots on it and it was hard. I called and asked to speak to the manager. I think she said her name was Angel (not sure though). I was telling her this has been an issue more than once but why would you send a DARK spot meat outside the window when the chicken is LIGHT. You can tell it had been sitting. I took picture's and a video to prove what I am saying. Angel asked me what I wanted to do I told her I wanted my money back and my chicken remade since I waited 22 min in the drive thru. She told me not to go through the drive thru to come inside because she was not brining it out to me. HUH, WAIT SO I WENT THROUGH THE DRIVE THRU AND NOW I HAVE TO COME IN TO GET IT BECAUSE YOU SENT NASTY/OLD FOOD OUT THE WINDOW? She was yelling, had an attitude, and told me I had to come inside after I waited so long. PLUS I AM A REGULAR CUSTOMER BUFFY CAN VERIFY THIS. IF SHE IS A MANAGER I FEEL SO SORRY FOR THE STAFF AND ANY CUSTOMERS THAT COMPLAIN. I feel like she didn't want anyone to bring my food to me to be rude and to start conflict. I never got the chicken biscuit since her attitude was on 100 didn't want to get nothing if she messed with my food. I also left a message for Mr. Tyron the reginal manager and never got a return call. POOR BUSINESS TO SEND OLD/HARD FOOD OUT THE WINDOW,, 22 MIN IS A LONG TIME TO WAIT, AND THEN THE MANAGER BE RUDE. TIME TO GO BACK TO CHICKFILA!

Not much to say about McDonald's.

Ordenas la comida pero la pedí sin pepinillos y me dieron lo que quisieron ellos

Out of items all the time

If I could leave 0 stars for the customer service that’s what I’d leave. But 1 star because I don’t have any other choice. Customer service is awful. Train your team and do better. Greetings and customer courtesies never hurt!

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