McDonald's

Double cheeseburger and fries and chicken nuggets were all good and hot.

After avoiding this restaurant for 6 months due to exceptionally bad service I decided to come back and try the service. I came to the restaurant about twice a week for a few weeks and everything seemed to be a lot better and there were different employees working there. Today I went to the restaurant and placed two separate take out orders for people other than myself. When a female employee who later identified herself as the manager handed me the first order which she had described by items inside I took it to the table and while waiting for the second order had noticed that the box inside the bag identified the pie as an apple pie despite me ordering a strawberry pie and the lady verbally identifying the items in the bag including the strawberry pie. I walked up to the counter and spoke to the woman and showed her the box and she acknowledged it and said that they were out of strawberry pies. I then asked her why did she not tell me that and why did she hand me a bag with an incorrect item inside. The woman tried to avoid answering the question and giving me other options yet I persevered and she never would give me a final answer since the item was for someone who was not present I would have had to ask that individual in advance of completing the order. Whenever she placed a second bag up on the counter and made eye contact with me I took the order went out to my vehicle and then noticed that the item in the bag was not what I had ordered. I went back in the store and identified the incorrect item and she told me despite looking me in the eyes she said I took another customer's bag (please note I was the only customer waiting on an order in the lobby at the time) I told her all these shenanigans are highly and professional. During the time that she was preparing orders she was talking as if she was on a telephone with someone and was not paying attention to where she was walking or what she was doing. If this individual is the manager I can imagine what kind of performance the staff have. There needs to be oversight at this restaurant by the franchise operator. I will now avoid this restaurant for another 6 months.

This is definitely an above average McDonald's. The service was attentive and quick. The restaurant was clean, and my quarter pounder deluxe was great and hot. It's located on Highway 31 north in the main business area of Vestavia Hills.

Great Service!! Thank You!!

This McDonald's is one the best. From Food. to Customer Service.