This evening I decided to pick up some food on the way home from Bowling. I ordered and paid through the mobile app. I selected the store at 229 Mocksville Hwy, Statesville, Nc 28625. My order number was CG82 placed approximately 9:00PM. I arrived at the store and pulled up to the order speaker and was told the order was ready and to pull up to the window. There were 5 cars in line ahead of me at the pick up window, past the order speaker so they were waiting on something. After waiting 17 minutes, I pulled to a parking place and entered the store. I expected to see understaffed conditions but I was surprised to see about 5-6 people behind the counter, (notice that I did not say working more of a social gathering). They were all teenagers except the older gentleman apparently a manager, leaning on the counter at the payment station. I went to counter, the guy at the payment station completely ignored me, finally I spoke to one of the young ladies behind the counter and asked if I could pick up my order, she brought a bag and set it on the counter and left. She did not provide me drink cups or give me the drinks that was supposed to be included with the order. I waited a couple of minutes expecting her to bring them. She did not, just went back to the social gathering behind the counter. I went over to the guy at the pay station and asked for my drinks, he briefly looked up and asked me if the tea dispensers were empty. I told him I did not have cups or my drinks. He just continued to ignore me. I caught the eye of the young lady behind the counter and asked for my drinks. She just gave me a blank stare and the guy a the pay station told her to give me some cups. I took them over to fill them, and both the tea dispensers were empty. I went back to counter and again was ignored by the older adult at the pay station and again was able to catch the eye of someone in the back. They filled my cups and I left. Total time from pulling onto the lot was 27 minutes. I got home opened the bag. The fries were very overcooked and hard. The fish filet that was ordered without tartar was drenched in the sauce, I ordered a double pounder but received a single. This was very disappointing service, I realize that people will go to McDonalds regardless of the quality of service but this experience was disturbing enough that I wrote this complaint. The manager is certainly not giving the owner his moneys worth and there was no discipline or organization in the store. Very, Very disappointing but sad to say is becoming the benchmark of food service these days, paying premium and receiving far less than the moneys worth.
Drive thru: ordered some food and a shake. They said the shake machine was down.
I forgot to order two pies so when I came up to the window, I told the cashier I needed to add two pies to the order…she looked over at the other lady and asked how many cars do we have in the line. The other lady said, “we can’t add nothin to yo order”! I said, what? Why not?
I’ve worked in fast food for over 10 years and I’ve never heard of not being to able to add to your order. I guess they don’t want my money then. The two black ladies working the window were so snark. I won’t be returning to this McDonald’s anytime soon. I’m actually gonna use all my McDonald’s points soon and delete the app. Horrible service and the food wasn’t even good but I guess that’s what you get with McDonald’s these days. We need Mike Neader back!
Im not sure of the ladys name at the counter but shes rude not towards me but another customer glad i went to the kiosk
23 minutes to get sausage/egg biscuit meal. Get back to the truck & no egg.. Receipt says what i ordered. Biscuit was extremely hard.. Come-on McDonalds you can do better.. Jeezz
You wait so long for your food it’s ridiculous, waited 30+ minutes.
Absolutely horrible ! Order takes forever, staff is rude and incompetent, they charge for sauces and don't even give them to you at the window! Fries always cold . Avoid this location
Update August 2023: I'm eating in the parking lot and literally watching a manager smoke a blunt in her minivan
I usually have a mediocre experience at McDonald's, but this one was unbelievable. I was pulled to the last window because I had a somewhat large order, that was fine. But after 10 minutes of sitting there, I hear the girl at the window yelling at the car behind me to back up. I look back because I'm nosy, and she tells me to back up to her window again. I was confused because that isn't something I'd expected so I asked "I'm backing up?" She says "you want your food don't you?" So i back up. When i get to the window that wasn't closed all the way, i could clearly hear the employee talking very rudely about my question to a coworker. Coworker brings food to me and i ask her for the name of the employee who just helped me. She instantly becomes very rude. Original employee comes behind her and also starts being very rude towards me. I understand that employees talk about customers, it happens. But customers shouldn't be able to hear the extremely rude remarks and shouldn't be treated as if they did something wrong when they point out that they heard it. Every time i have been to this McDonalds i have had quick and friendly service but this experience has made me plan to never go back because it is turning into every other McDonalds; filled with very rude teenagers who only want a check and don't care at all.
Waited in the drive thru for 25 mins. Only like 2 or 3 cars in front of us. Thought the food would be ready when we got to the window since we had already been waiting 15 mins but no. Pulled us to the second window and then they had to come ask for our receipt to see what we order.