McDonald's

Why does it say drive thru open but no one takes your order.

Manager was terrible at attending to my experience as i payed twise for another order wich was not acknowledged!!!...no one wanted to place an order at the front desk for the customers!!! ...there was a sign taped up saying to use kiosk only ...no humam interaction at all so i had to pay with a credit card ...the only employee who helped was a curtious young man named george that brought my food out COLD unfortunately since it sat there for almost 20min i then i myself went to complained to the manager ...as she responded that she wouldnt help resolve the issue she just gave attitude to my self and various customers placing orders in the franchise ..the employee who brought my food out was respectful and apologetic for her managers attitude since he felt the tension of the horrible experince i spent bout half in an hour in the restaraunt with other family memebrs and othe customers who had a similiar experince