I placed an order through the app to reward my special needs kids for getting through their first day back to school. For some reason even though the order was sent to the right store,the payment was sent to a location in Pasadena, a city I've never even visited. The store manager was extremely rude, and even after showing her the notification telling me to pick it up at this location, that my card had been charged for the order, and pointing out that I have no control over what store the app sends my payment to since that's a back end function, and asking for an explanation on how then they had my order on their screen if I hadn't ordered it to that store, I was treated like I was trying to steal from them. She wouldn't even entertain the idea that there was an error on their end and just kept repeating "no" to everything I said. I then called and spoke to the district manager because, again, I had paid and couldn't help where the app sent the payment. After having to wait around for 20 minutes for him to check on something, he called me back and went on and on about how much of a favor he was doing me by having the store honor my order. Even though he said he would have them remake my food since it had been sitting for half an hour by this point, it was very obvious when we got home that they had given me the food they left sitting. Spend the extra 5-10 minutes driving to one of the stores nearby on Chapman, Katella, or by the Village. This one is a joke.
Quarter pounder with cheese was hot and tasted great. The coke was cold and tasted as it should, not watered down. Service took a little long. Fries were very hot and salted well. I would go back.
(Translated by Google) It is not possible that they put a new one in the cash register with more than 10 clients in line, quite badly and then she is not bilingual, very badly (Original) No es posible que pongan en caja a cobrar a una nueva con más de 10 clientes en fila bastante mal y luego no es bilingue muy mal
(Translated by Google) Terrible place, they don't attend I wanted to make my order in the machines they have but it's impossible too... it took almost half an hour there and they never asked if they could help me (Original) Malisimo lugar, no atienden quise hacer mi orden en las maquinas que teienen pero es imposible tambien.. tarde casi media hora ahy y nunca preguntaron si podian ayudarme