McDonald's

I didn’t know it was acceptable to just not fulfill orders. The app said the store was open yet they closed at 7pm while still allowing a transaction to go through. Now I’m down the money I spent on the order with zero help from their management.

Great customer service amazing and food was fresh and the best

Quick service, even when busy.

Me and my Wife went through the Drive thru ordered a #2 & #9 I believe after waiting for about 4 minutes we proceeded to the window to pay ( we never got a receipt ) we pull forward and waiting another 4 minutes they tell us they didn't have our Sweet Tea drink and something was wrong with the Carbonation we requested a refund for our drinks they give it to us. I live literally not even a two minute drive for this location. We get in the house our food is Hot but our fries where Ice cold. I get in my Vehicle drive back this time I park and go into the McDonald's. I ask a gentleman working if he take at my fries because I would like some fresh Hot fries ( especially after being inconvenienced ) a Manager walked up doing something at a register ( a white male ) I don't want to say his name here. I kindly said to him I received some cold fries and was waiting for some new ones, then I stated how come I did get a receipt and he replied the the one closest to him wasn't working only the ones by the Drive thru was working. I then said I originally came from the Drive thru and I had to come back from home. He then Ignored the ish out of me and I was no way disrespectful to him or anyone else even the kind gentleman the offered to replace my fries touch them and said out his mouth Damn Those Are Cold. This was the third time me and my family received bad service and Cold Food at the location and ME AND MY FAMILY WILL NEVER GO BACK TO THE DOWNTOWN MASSILLON LOCATION. And please make sure you check your food before you leave get home and have to go back for any reason.

Every time I go to this one to pick up a DoorDash I have to wait 10 to 15 minutes just for them to tell me they don’t have that order