Avoid this location at all costs. They are always having issues that they blame on their computers. They talk to you like you’re an idiot for not understanding their technical issues after you’ve already waited in line in the drive through for 30 minutes and then they offer absolutely no resolution to make up for their unacceptable service. Tonight I made the mistake of ordering on the app to pick up at this location because it’s on my way home from work. Once I arrived the only pickup option available was the drive through, so I waited for a long time behind several other cars. By the time I got to the front of the line I was told my order was sent to a different location because of “the order time and the computers”. I asked for more details and the man at the window just got agitated with me and told me to go to the location my order was changed to. I had to go 12 more minutes out of my way and it added much more time to my commute home. Once I arrived at the other location they had the order that had been switched over ready for me and all was ok. In the future I will avoid the paradise rd location because of so called computer issues and very rude employees working the drive through. I had to just drive away because I was so speechless. I should mention also that I have worked in a front line customer service position for the past 27 years and it’s unbelievable to me that these employees can treat customers this way and remain employed.
Seriously? 815 at night and the restaurant is closed on a weekday. You gotta be kidding me right?
Never known a location that only has delivery at 1am or cash only and a bunch of "isn't available" B.S. Just shut this location down at night. It has zero use on grave shift
Very clean. Fast service.
Just get away of these location, you will wait more than 45 minutes for Curbside pick up orders, more than 30 minutes for orders in the drive thru, plus, lots of homeless asking you for money and mad if you don't give them money. Even in latin America you don't even see this type of places. Also, they did not give me one hamburger in my order, I just don't want to come back there
The have removed the self service soda machine.
Poor kitchen was majorly understaffed. The staff that was there was doing their best and my food was really good. Management needs to hire and staff appropriately for busy nights (especially if a band is playing at the sphere). We waited 25 mins for our order. The kitchen crew was polite and working hard to make everyone's food. I should have known better when there were 15 people standing around out front waiting for food. Cudos to the kitchen crew for doing their best under tough circumstances