If you are in a wheelchair they have priority seating unfortunately they do not enforce the priority seating as many other people choose to sit on the first floor. There is no elevators just stairs. Food came out fast and hot but the shake was shaky at best. Yes, pun intended. In all seriousness the shake with the combination of compostable straw did not taste good. The pay counters are accessible. This place is in down town Dublin by the Luav green line and tour buses. I went at 4pm and it was EXTREMELY busy and pact. Overall a good visit.