Mobile order wasn’t ready 30 mins after the pick up time giving no one in the store to give refund only 2 people working in the back and only one knew how to make orders the other one was just a kitchen prep and the order maker left the store to go drop off a catering order. DONT WASTE YOUR VAULE TIME AND HARD ERANED MONEY AT THIS LOCATION!!!!
How do you forget tomato on an avocado BLT????? Last time they forgot the avocado...........they have definitely gone downhill in the last few months.
Worst experience and food ever. Do not go here. The entire store working this afternoon should be fired.
My son’s sandwich had a whole unopened mayo packet in it. They gave us two cookies and remade his sandwich. Just be careful and look at the sandwich before biting in.
I walked in and there was only one other customer present. It took minutes for me to be acknowledged. Two females in the kitchen who had seen me and been standing there talking the entire time finally acknowledged me. One said are you placing an order with an attitude and I said yes. They continued to talk and then got the cashier. The cashier was nice. Worse broccoli cheddar soup I’ve ever gotten from a McAlister. You can tell they scraped all the thick, clumpy, over cooked soup that sticks to the side of an empty pan and dumped it in a cup. It was as thick as oatmeal. The bread on the sandwich was hard as a rock and thrown together so sloppy (I cut the sandwich in half and realized how hard it was) with no pickle. The cashier specially asked me if I wanted a pickle. I will not visit this location again. This location does not have the same type of staff or tasty meals like the ones at the locations in Alpharetta and even Midtown smh.
Very slow service. No one gets in any hurry and they don't acknowledge you standing at the register waiting. I spent my entire lunch hour waiting to place an order and getting my food. I've actually given them a 2nd chance and had same experience. Will not go back.
I’ve always loved McAlisters and have eaten at them when we travel. But this particular location is really struggling. Very very understaffed last week when I went there they had no cashier. I had to order from the app. Took forever to get a sandwich and when I got it it look like someone just threw it together. The last four or five times I have been there it has been two or three people there working but they always say the manager is gone and she’s the only one who knows how to work the cash register.
Sad story....we came for dinner... None of the 4 employees we saw in the kitchen would come out and take our order...so we left. In all fairness..they were back there having so much fun...they probably didn't want to stop what they were doing to actually work.