Mastro's Steakhouse

The FOOD, atmosphere and staff were amazing! I felt welcome and catered to. The staff went above and beyond and always made sure everything was perfect.

I just had eye surgery making me blind and am unable to use the website. I called Mastros and their corporate answered and said it wouldn't be a problem to put a to go order via phone and transferred me directly to the manager to order. Matthew answered and said he could not put in an to go order and said I had to order online. I explained I had a disability and an eye impairment making me blind and couldn't use their website and their corporate said it was ok which is why they transferred me directly to him to order. Matthew said they were wrong and said if I wanted to go I'd have to use the website. I told him again I had a disability and he said it didn't matter and I should find a friend or care taker to help me. This is beyond disappointing and quite frankly, Distgusting. I expected more from Mastros. Ended up ordering from Harris Steakhouse with no issue.

My husband and I came here to celebrate our anniversary. Let me start out by saying the waiter was pleasant and the atmosphere is nice on the INSIDE. We ordered Newyork strip fries Mac and salad oh and let me not forget you have to pay for BREAD . The steak was perfectly well done like I asked the Mac was too hot and a little burnt on top . The salad was small and plain . This place I think charge for water !!! I ordered a soda it’s not fountain it’s a small bottle and NO refills ! All I’m saying if you just want to reach in your wallet go here but if you looking for a nice restaurant that don’t feel like a tourist cash cow I recommend trying a different steak house for a better price .

Love it

I can't explain how wonderful our food was on this night. EVERYTHING was exceptional. The last time I visited this place I was unhappy, but they definitely made up for it this time.

My partner and I chose Mastros because it was close to the theater we were going to afterward. Honestly I should have canceled when I realized it was a chain but thought the menu looked pretty good and my partner loves steak. I had trouble booking through their reservation system and had to call in. No big deal. They texted to confirm the res, I confirmed. Then an hour before our reservation they called me to re-confirm a reservation I’d already confirmed- while I was trying to walk out the door to get to the reservation just to remind me about their dress code as if I’m an adolescent dining out for the first time. It was unnecessary and felt intrusive frankly. We get there and things are fine until the server begins explaining the specials, the menu and everything else in excruciating detail because none of these details are on the very sparse menu. Here is the thing- I don’t want a lecture from the server about the food. They should know the specials, ask if I have questions and need a drink and then leave me alone with the menu to allow me to decide what I want to eat. Despite these red flags I decided to treat myself to Japanese wagyu, my partner ordered the ribeye and we started with the special Caesar salad, a lobster cocktail and a virgin mojito. The mocktail was overly sweet and the lobster cocktail ok (and the horseradish especially good) but I had to tear the claws open and get lobster all over my hands because they hadn’t cracked it properly. The salad was pathetic. It was obvious the romaine came out of a Sysco bag - it was rusted- a sure sign it had been prepped days in advance and wilted. The dressing was overpowering, too salty and the whole thing hadn’t been tossed properly because my portion was drenched in dressing and my partner had almost none. Then the meat came and I could not wrap my head around how much money I had just flushed down the toilet. First of all they wanted to bring it to me on a 400 degree plate- which has to be the fastest way to ruin a decent steak I’ve ever heard of. It’s unnecessary and overcooks the meat while leaving it no time to rest properly. The tiny piece of meat I got was, hands down, the worst steak I have ever eaten in my life and such a complete waste of money and such a disrespectful handling of such a fine piece of meat that I nearly cried. Wagyu is very temperamental and the chef simply doesn’t know how to handle it. My partners steak was good. But it was obvious that the kitchens philosophy was to add fat and hope that made everything taste better. It doesn’t- adding cheese and butter in such quantities merely made everything cloyingly rich and nearly inedible. All of this at ridiculous price points. I’ve definitely had MUCH MUCH better food for far less, with less irritating service. I’ll never go back here- waste of money for pretend high end food. Never again.

I had the best experience today than I’ve had at any Mastros location! I’ve been to this location 4 previous times, all great experiences but this time it was exceptional! The food, the service, the music and the attentiveness. This experience made my weekend! Thank you for always being my go to chain in whatever city I’m in that has one. I will be back, restaurant week was a success & I’ll continue coming to this location because of how elegant & delicious the food is.

It's a good stakehouse. Food is well cooked and service is friendly.