Mastro's City Hall

My wife and I visited Mastro’s on our honeymoon. The dinner was an amazing experience from start to finish. They were attentive to our gluten allergy and made sure to let us know what we could or couldn’t have. They checked with the chef whenever there was a question. They have a steak rub that they typically use that has gluten, and they were able to leave it off for us. The steak was amazing and so was the hospitality for our gluten allergy and honeymoon. Thank you for a wonderful experience Mastro’s, Kenny, and the head chef (didn’t get their name last night)! Dietary restrictions: Gluten free

I want to give Mastros 5 stars, and it deserves it for the food and service - but the atmosphere is kind of disappointing. Considering the high prices, it would be expected that patrons show up in respectable attire. My friend and I followed the clothing recommendations (why bother having a dos and don’t wear list if they aren’t followed) stated on the website, wearing nice jackets, ironed shirts, dark jeans, and nice shoes. Unfortunately, to our dismay, the dress code policy was not enforced - hence a knock down of a couple of stars. Maybe it’s a post pandemic thing and there’s become a human right to roll off the pool patio wearing baseball caps and cheap t-shirts while acting boorish, even when enjoying a $500 steak. The restaurant was full of such individuals, and their behaviour overshadowed the decent looking patrons and the performance of the talented pianist. That being said, the chopped salad I ordered was enormous and delicious, and the Rib Eye steak was one of the best I've ever had - hot and perfectly cooked and seasoned. The sides, including brussels sprouts and cheesy scalloped potatoes, were also outstanding. These dishes and the attentive service meet the high standards set by the restaurant, but it’s on gatekeepers to enforce the dress code standards it sets for the patrons - otherwise don’t post any at all and submit to the general causal attitude everywhere. *Update: Floor manger Jake called to apologize, which was very classy.

Took my wife there for our anniversary, the music was way too loud and atmosphere was too dark , my wife’s steak wasn’t cooked correctly , they fixed that , my steak was tough , they sat a large group right behind us super close the servers kept running into my chair , it was like have a kid sit behind you on an airplane kicking the back of your chair

We have really been fortunate to have really enjoyed Mastro's originals locations. Great service and up sold to dry aged ribeye ( big disappointment) tough would be an understatement. Potatoe was under cooked and cold center biggest disappointment was the warm butter cake. Overall with tremendous expansion has in my opinion resulted in mass production of previous carefully crafted food like butter cake not maintaining beef selection standards (prime from costco better quality). Positives service from the front door through out was great and still pour a good drink. But 400.00 (ok rounded up from 386.00) 315.25 plus 70.25 tip)

We have eaten at City Hall at least a dozen times. Pricing has always been high. We had dinner there recently and pricing has gone from high to ridiculous. Two steaks, shrimp cocktail, Caesar salad, one glass of wine; &285.00 (with tip). And we did not order dessert which we normally get. It is outrageous and cannot substantiate eating there! John Barrett in Phoenix

My boyfriend took me here for my birthday for the first time ever. I've been to a lot of different steakhouses internationally and locally what stands out the most is the service it was absolutely phenomenal. It was very romantic and the ambience was spot on. I can't remember the name of our waitress, but she really made the night very special for me, food and drinks were amazing. Definitely recommend blue cheese martini.

Excellent!

My husband and I dined here to celebrate our first anniversary on March 16th. This was my husbands first visit. The service was impeccable. Our waiter was very busy however; he had an assistant named Oscar and they were both very attentive. I normally have the filet, but last night we decided to order something different so we tried the 40oz Tomahawk. We ordered garlic mashed potatoes, a wedge salad, macaroni and cheese, a crab cake, shrimp cocktail, and a warm butter cake. Everything was amazing except our steak. We only had 1.5 hours for our dining experience otherwise we would have sent it back. We asked that it be sliced to share, and it was. The bone was charred, and frankly so was the Tomahawk. It was definitely prepared a little past well done and tasted burnt. Usually for special occasions restaurants will send out a special "item" to tables, not here.Overall, all of our other food was fantastic. We will definitely revisit, maybe try another location. At this price point, we just expected more of the Tomahawk. While the experience, ambience, and service was top tier from start to finish, spending almost $500 for dinner while the main entree was almost inedible, it's a little disappointing. Again, our other items were very delicious but spending $250 on an inedible steak is why I'm giving this two stars. Update 3/28 We were contacted by the GM of Mastro's and invited to return based on last experience. We were offered a $150 credit towards this visit. Much to our surprise, not only did they take care of our entire check, they also ensured that everyone that we interacted with acknowledged our anniversary from start to finish. Our food was amazing, service was spectacular, and Darren did a great job of taking care of our needs during dinner last night. We will absolutely return for the delicious food, but also for the impeccable dining experience. We genuinely appreciate the energy and effort exerted by the staff as they all ensured that we had a beautiful "anniversary do-over." Parking: Parking was no fuss due to an amazing valet service.