Masamitsu Japanese Cuisine

I really want to love this place since the food is actually really good & some of the servers provide good service. However, the girl who’s frequently the host always seems to have a really bad attitude towards my party. this is not a one time incident. I’ve been to this place 10+ times, and we kept giving it chances to see if it improves. But no, her attitude just gets worse and worse each time. Please refrain from going, the whole experience was very negative and the server gives off such bad energy.

I have eaten at nearly every Japanese restaurant in Pasadena and this one has by far the worst service. DO NOT EAT HERE under any circumstances. The filipino hostess has the most egregiously disgusting attitude towards me, my family, and my girlfriend every time we have come here. At first I thought she was having a bad day but now it is evident that she clearly hates her job and is extremely condescending to everyone who comes in there. The last time I went there the filipino lady actually FORCED us to leave the restaurant within 2 minutes because they were fully booked and didn’t allow us to make a reservation for another date or have take out. If you are reading this, DO NOT EAT here under any circumstances. If you already have had the misfortune of eating here, leave a honest review and I will comp your meal $15 (venmo request my ID). This is for the good of the community as someone who lives in Pasadena and passes by this restaurant every day. Do not support this restaurant. I have spent literally over $2,000 eating here + uber eats before I have come to this conclusion. Nothing that this restaurant responds will change my mind. I will continue to spread word to every person I know and every local group to have more people avoid this establishment.

Beware using credit card at this restaurant, make sure keep card receipt. They adjust tips after.

I came here with my family that lives in San Marino. What a gem to have in the neighborhood. Lunch for 7 and everything was consistently delicious. My favorites were the salmon skin salad, regular chawanmushi, and the uni pasta (a special). They have lots of big booths that can fit 8 people.

We fully enjoy the food, atmosphere and service. Top shelf! For a real treat make reservations and experience their Omakase dining with a bottle of Louis Roederer Collections 243 Champagne.