I recently dined at Mar’sel, attracted by its reputation for elegance and fine dining. From the moment I stepped inside, I was mesmerized by the beautiful decor and upscale ambiance. The attention to detail was evident in every aspect, from the luxurious furnishings to the impeccable service. However, my experience took an unexpected turn when I suffered an allergic reaction to kiwi, which I had never encountered before. Despite my distress, the manager's response left much to be desired. Instead of immediately contacting emergency services, they inquired about my bill and then requested me to wait outside, presumably to mitigate any embarrassment for the restaurant. Unfortunately, the outdoor seating options were limited to the sidewalk and bushes, hardly fitting for a high-end establishment. This lack of consideration for my well-being overshadowed the otherwise exceptional experience I had at Mar’sel. In conclusion, while Mar’sel exudes elegance and sophistication, their handling of medical emergencies needs significant improvement. I hope they prioritize the safety and comfort of their guests in the future.
If you’re looking to dine somewhere that genuinely takes pride in the care of their customers for an unforgettable full package dining experience where you feel catered to in the highest regard & leave feeling truly satisfied & in pure bliss with a lasting impression, Mar’sel is THE place for you! Karla has been an absolute standout & gem at Mar’sel. Her attention to detail is off the charts which sets her apart. She represents this restaurant extremely well with being so accommodating, outgoing yet highly professional, & in a league of her own. It’s all of the little things & she constantly delivers outstanding service. Her timing is always spot on & she goes the extra mile to ensure it’s an enjoyable experience start to finish without missing a beat. No other restaurant has the same level of consistency with their ENTIRE staff being top notch from their kind & professional managers, knowledgeable bartenders, friendly hosts, exceptional team of servers, attentive server assistants & runners, & everyone doing their part, including the helpful kitchen staff & incredible chefs behind the scenes making such beautiful & delectable meals for a memorable dining experience! Although yes, sometimes the portions lean more on the smaller side with a higher price point, the food itself is always very fresh & the chef specials are frequent enough to always make the menu feel new & exciting which also gets swapped out to accommodate what is best seasonally! The view is obviously spectacular & stuns in any weather, you can taste the passion these chefs have in the cuisine prepared alongside a dynamite cocktail menu, the ambience is superb both in their outdoor & indoor section,, but really it’s the dedication of the Mar’sel team that makes this restaurant the best of the best in LA. Thank you Alex, Ben, Bryan, Cenobio, Chris, Desiree, Diego, Erica, Felix, Jade, Karla, Kiké, Kimberly, Horacio, Ishtvan, Istvan, Jeffrey, Jesus, Martin, Maxwell, Shannon, Sang, Steven, Terry, Wes, Chef Abby, Chef Antonio, Chef Blais, Chef Fabio, Chef Julia, Chef Justin, Chef Nallely, & the countless equally amazing others of the Mar’sel team for always making Mar’sel such an above & beyond, special, & welcoming dining experience! Every single person is immensely appreciated!!!