Letter sent to Corporate. I will update if they respond. Hello, Today we were at the Marie Callenders on Alvrado in San Diego. We ordered the sampler appetizer, My spouse had the mini chicken pot pie with the slice of pie, I had the fish fry special of the day. The appetizer you could tell was all frozen and deep fried, which is expected but, the chicken fingers were freezer-burned before it was fried, the onion rings were not cooked they were soggy and cold inside, and the green beans were pretty good. We told our waiter who said "Oh! Really? Well let me get you some drinks." and then he walked away. So ok, I was a tad shocked. Normally, they would offer to recook or even cook the onion rings... well at all. The apathy and complete lack of concern were surprising. The main meal came out. My fish looked burnt. I said, "Wow, that's overdone. I can see it." The waiter said, "Is there anything else I can get you?". My spouse jumped in and said, "Just wait a second and see how done that is. It looks burnt". I went to cut it and it crumbled. I sent it back and asked that it not be cooked as much. The waiter came back in less than three minutes and said, this is a direct quote, I wrote it down, "It seems like that is a common complaint. It is how our fish comes. Can I get you something else?" I said no after the mess that we have been served. He didn't offer a manager to talk to or well anything at all. So I sat there while my spouse ate her chicken pot pie, which was good by the way. The crust was amazing. It was hot and cooked all the way through. I decided it's Marie Callenders at least I can have cheesecake without risk right? She got the double-cream blueberry pie. The cheesecake was so over-the-top vanilla that it left a nasty aftertaste. I couldn't eat that either. The other pie was great. My waiter, when I told him and said... You guessed it nothing. He didn't care. Since I wasn't offered a manager during our horrible meal. On the way out I asked for one. When I told him the appetizers were frozen and just not good. He said, and this is a quote, "Right, that's how we do it. We can't change that". I didn't even get the chance to talk about my fish. I mean what would be the point? He had more apathy than our waiter. This is a top-down problem. I have never been more disappointed with a restaurant than I have with this. I am mailing this to you and then I will post this on as many social pages, and review pages as I can find. Your people might not care but I sure do.