The pizza is great but food arrived super late
My cheese pizza was burnt.
The pizza is always good, but multiple times that I have had issues with Colton, I don’t get off work until 11. They close at 11. This is 3rd time I have been in drive thru by 11:00-11:01 pm tops. And he very snarkly says that after 11pm, the registers can’t check people out… he is the only one that seems to have this issue, as if I am past 11 no more than 1105, everyone else can work the registers. Then I give them at least a $5 tip for staying 5 min. Not sure what his attitude issue is, but I’m just about over this Marcos because of him.
When I called about my order, the guy on the phone told me this is to be expected with thin crust and that he could remake it but it going to take at least Two hours(2pm on a wednesday). This is how my last 3 orders have looked. Im done with marcos. 40 dollar order..
Ordered food for delivery and requested it be non contact as we are sick. My daughter has strep. My son has a cold. I have an upper respiratory infection. Driver still came to door and handed me our pizza as well needed tip etc even though I put no tip online. The driver’s attitude was poor and seemed like they could care less about the job. I didn’t want them to get sick so if they get sick then I’m truly sorry.
I ordered a pizza through doordash for pickup accidentally. My truck isn't working, so I offered to pay for a whole new delivery order so they could throw my pizza in with it. I talked to what sounded like Colton who said he wouldn't throw the orders together because it would risk partnership with doordash to not do what they say (“give pizza to customer in store”). I verified my name and address, and it was obvious that I am the one who paid for the pizza. It could’ve gone easily. I pay $20 for another order, they throw in my previous order, it gets delivered, I verify I got the order in the app, and you end up with $40 in sales and a new potentially returning customer. To my astonishment, he instead adamantly refused such a simple and beneficial task for the company. It's odd to think a manager is dense and apprehensive enough to turn down another $20 order because they're worried they will lose partnership with doordash by giving a pizza to the person who paid for it. How many other financially beneficial opportunities has this manager thwarted? For this place’s owners, I hope this to be a rare occurrence, but the ease of his refusal suggests this happens often.