We've been ordering from this location for over 4 years. Even though we've moved out of their delivery area. Over the last year, their pizza has slowly gone down hill, along with their customer service. I used to have a 5 star review posted, but deleted it. The last few times of picking up our pizza, the staff has been unbelievably rude. We put up with their attitude because we liked the pizza, but tonight even that changed. My brother in law found a hair in his pizza. It was actually baked into the crust. IN THE CRUST! He held up his pizza by the hair! I have video. I wanted to report it to corporate, but the there's no email address to contact them by. They specify to contact the store directly. That won't do any good. It doesn't go above the store level. So this is how I decided to let them know. Marcos gas lost our business.
My teenagers love the pizza here. We haven't had a problem with the service or quality of the food. Always hot and fresh. I love the Philly steak sandwich and the thin crust is so yummy. Staff is nice and store is well kept.
Horrible service. I called an ordered a couple pizzas for pick up. The guy on the phone had to repeat my order to me several times, never asked for my name, so when he gave me my total I told him my name. Ok great ordered the pizzas. When I go to pick up they don't have my order. The guy looks out of his mind and has no idea what's going on and the girl making the pizzas is on shouldering her cell and talking away. Horrible service. I will go somewhere else from now on.
I love this Marco's. They never disappoint!
First time to try a week ago, and again this week. I'm in the Rehabilitation Hospital at Onion Creek, they had food didn't like, my husband went and got me the thin crust pepperoni pizza, it was so good
I am extremely disappointed. Ordered cauliflower crust and they ran out and instead of calling they just took it off my order. I also used a 25% off coupon and when I submitted the order on my computer it was there. When I got the receipt it wasn’t. They refused to honor the discount and said there was nothing they could do. Do not recommend ordering from this location. That’s at least $20 that I just lost.
I am hooked on Marco's.. Not only from the excellent pizza but also the awesome crew in the Buda,Tx location!