Malone Specialty Coffee

After sending an email to contact the managers and/or owners privately about my experience, they responded with "I disagree with everything you said here" So now instead of keeping it private so they could hopefully learn from their mistakes, I will now display the entire interaction publicly: I was going to let this morning's experience go, but the more I think about it, the more annoyed I get. I arrived at the Bratton location and after waiting for the person in front of me to order, I told the perfectly pleasant girl at the register that I was there to pick up an uber delivery. She checked around and told me that it would be just a minute while they finished the 2nd drink. While I waited, I noticed how one employee, an older man (I won't say "gentleman," because nothing about his demeanor was gentlemanly) who was the only one wearing a red "wells branch" t-shirt was speaking to his his employees. He was very condescending with his coaching which was bordering on rudeness/bullying. After 5 minutes of waiting, I canceled the order on my app because I also had someone else waiting for their order from a different business, and I wasn't going to make them wait any longer than they already had. As I got up to leave, the red-shirted man asked if I was picking up an order. I told him "it's taken too long; I've canceled the order and someone else will pick it up." Instead of apologizing or -i don't know- not saying anything, his immediate reply was "well I'm going to report you to uber!" I cocked my head but didn't say another word as I left. As I was getting in my car, he followed me outside(!!!) to shout that the order was ready. I told him someone else would pick it up (remember - I had canceled the order on my end, so if I had taken it from him at this point, it would have been theft) and drove off. This man was beyond my limits of imagination as to how unprofessional someone representing a business could be to a complete stranger. And I would wager that it never crossed his mind that he could be speaking to not just a delivery driver, but a past customer. Maybe even a regular. Someone who used to stop at different locations in the area. Someone who recommended Malone's coffee and reasonably priced light sandwiches to family, friends, coworkers. Someone who will never ever step foot inside another Malone's - as a driver OR as a customer. Someone who will never again recommend Malone's. To whoever reads this: have a nice day. To the guy this email is about: thanks for ruining my morning and my former favorite local coffee shop.

Let me put it this way. $8 for a latte that you will wait 30 minutes for. No I am not exaggerating. It’s wild how much employee turnover and lack of consistency this place suffers from. I used to come regularly and now I show up maybe once a month when I can’t avoid it. Edit: just got home and took a sip. They forgot my vanilla syrup I paid for. Lovely.

Nut allergy warning: Some drinks have almond milk by default, just read carefully. Overall a cute coffeeshop with mediocre coffee. I got to try a drip coffee (mine), the Austin Dream, and the Dirty Chai. My drip coffee was pretty light and had a nutty, buttery flavor. The Austin Dream was not too flavor forward but very chocolatey aftertaste and pretty sweet. The dirty chai didn't have much chai flavor. Service was strangely paced, as the espresso drinks came out quickly (~4 minutes) and it took about 8-10 minutes to get my drip coffee.

We came in the get Fika pastries and coffee. I’ve known about Malone coffee but was excited to try it. The service was good everyone was very friendly. We got our pastries fairly quickly but the coffee took almost 30 minutes to come out. I wish I was lying. We had finished our food and sat waiting for another fifteen. There was a small rush but not big enough for it to take 30 mins for coffee. The worst part was the coffee tasted horrible. My partner and I got the 4 leaf and the Austin dream. They both taste like milk, there was no discernible coffee flavor. Will probably not come back very disappointed considering this is a local Austin coffee chain!

Noticeably yummy coffee, and yummy sandwiches too :)

I order a coffee for pickup , I arrive like 10 min later because the app said the coffee was ready, when I got there they told me it was almost done, I sit there and waited for 20 min while the staff was chatting with each other, when I asked they haven't even started my order yet, I had to leave because I couldn't wait anymore , I try to cancel by the app but it say they were gonna charge me cause the order was "already finished" . Good coffee but not worth the wait

Great cofee to go or a cool place to chill