Madam Mam's Thai Cuisine, West at Bee Cave the Galleria

Good service

Friendly staff, good food.

Tasty, cozy, and great service! Best Thai restaurant in Austin! Warning: they are a true Thai restaurant and their 'spicy level" is not "Americanized" or watered down.

People here are so rude and kinda felt like discriminating by the looks and skin color. My friend who recently moved from Africa and I went to dine in today and people just ignored coming to our table. Not helping us with food or drink suggestions even after we asked them. The food was average and nothing matches the pictures on the menu though. You see something on the menu and you get something else. Later when I was paying the bill through my Apple Pay at the end, their system was giving an error. I never saw such system error when using my Apple Pay and as an engineer myself it was clearly the error on their end but they asked us to “check with my bank if I had any money left in my account”. My bill was about $120 that includes dine in and take outs. No wonder there was not at a lot of people coming in to the restaurant to dine in. Before leaving the place, my friend and I wanted to take a picture and we requested someone to take a picture of us and they literally shouted at us saying “ I am busy right now and I can’t take any pictures” when clearly they were not. There were no customers waiting near the front or nobody was calling them for something to be busy. Such unhappy people are working there. You don’t feel like to sit in such places for long let alone eat.

Overall average and not a place I would go to regularly. This is our second time going and I'm not sure we would go back. It's a large restaurant and both times, we didn't have a problem getting a table when we just walked in. The menu is full of the typical dishes you would expect from a Thai restaurant. We started off with some fresh spring rolls; we had an order of shrimp and one order with tofu. The tofu wasn't fried and while the are fresh, they are lacking of any cabbage, there was the slightest hint of mint, no cilantro and just a sliver of carrot. And the peanut sauce was nothing to rave about. I ordered the Chicken Pad Thai and I can just say what I received looked absolutely nothing like the photo in the menu. It made me wonder if the photo they use in their menu is taken from some other restaurant. The menu advertises noodles with egg, bean sprouts and broccoli or Bok Choy. So, mine came with noodles and the meat. There was absolutely no bean sprouts or broccoli (or Bok Choy). The photo in the menu shows a heap of bean sprouts to the side of the Pad Thai and the Pad Thai was topped with broccoli. I just received noodles that were drowned in sauce. The chicken in the Pad Thai was fine but overall, not as advertised and not what I would expect of Pad Thai (if you are familiar with this dish). The service is less than expected. They are very nice... but you can sit there for a long time before someone will come to your table sometimes. We had finished our meals; there was even a person who came and cleared our table but it seemed to take a long time to flag someone down to get our bill. Again, we have been twice and just not a fan.

The food is so so but it a little bit spicy. However, they are not honest about the tea while we had to order 4 bottles of tea even we asked them how big it is, and they didnt advise us that the bottle of tea is big and the we can share. We did order 4 bottles of tea but only used 2 of them. Also, They added tip with 15% by THEMSELVES on the bill without asking us. But they also add one more line for tips for us to fill in. So the total tip we had done was 33%.

I ordered "drunken noodles" without meat. It was very tasty. It did not disappoint. I also ordered fried rice with crab. I'd never had that before. It was surprisingly better than the tasty noodles. I will return to this establishment. Customer service was nice. Parking: Open free parking