Lupita's Bakery Inc

I ordered a cake with a coating of butter cream. When I received the cake, the coating was ALL WHIP CREAM. Signs on the store state that all cakes will have an outer layer of whipe cream; however, since I ordered butter cream for the coating, the majority would be just that. Unfortunately, when we cut the cake, we realized it was again, all whipped cream. I called the bakeey three times, spoke to different employees including Cici who expressed she would make sure the Manager MARTHA contacts me regarding the matter. Its been 4 days since I submitted my complaint and have not heard back from anyone here. Completely unprofessional, unreliable, and incompetent. Definitely my last time I purchasing from this place.

The first and last time I will come here the customer service here is horrible this cake was paid for in advance and when the time came to pick up a big air bubble in the middle and the manager has no idea how it happened she mentioned I would have to wait a few hours for it to be redone ?? Why do I have to wait if this bakery order was place in advance no workers have any hair net smh !!! 0-0 if I could

This place is great, first and foremost you people on this review thread here are disgusting. If you want a top tier cake go somewhere that does that and pay the premium for it. Gonna be way more than $200 even for a small one. You guys go to a bakery in South Central expect Picasso Style perfection, want to pay the least amount possible and then nit pick and cry about minor details. Also if they say they can’t or won’t do something for your special order, why are you pressing them to do it? Who do y’all think y’all are. You people are disgusting

Conozco ese lugar desde ase 24 años y la verdad siempre me gustó comer en ese lugar

Great place to stop for lunch if youre in a hurry. I got a birria burrito and a bottle of coke, which came out to $14 and some change. The burrito was big and filling. And a plus is they have parking.

I ordered a birthday cake and was very disappointed. I ordered a plain heart shaped cake with buttercream only and cookies and cream filling that I paid extra for. I was explained that they use an outer layer of whipped cream for smoothness and without that, the cake wouldn't be as smooth. I asked if it could be made with buttercream only otherwise I wouldn't place an order. I was assured they could and I expressed I do not eat whipped cream and am okay with the understanding of the finish may be different without the whipped cream layer. Cake order was placed with bold writing BUTTERCREAM ONLY. Anywho, picked up the cake and it was pretty, no complaints initially. Take it to the event hours later and as the establishments brings the cakes slices out, there is barely any filling in the cake and the to my surprise there is whipped cream as the outer layer. I called Lupita's the next day to share my disappointment, that not only was the cake not what I asked for, I was unable to enjoy my own birthday cake day of and thereafter. Their solution was to offer me a credit for a $30 cake when I paid $150 for the cake I ordered. Martha the manager was polite, but really didn't see the resolution as problem. Additionally, after I sent a picture of the filling, she stated that it was only slightly thinner than what they normally put in a cake. The filling was as thin as a piece of cardstock paper. So I paid extra money for a premium filling only to not be able to taste it, what a joke. A rip off!!!!! I asked if they would be able to return any portion of my money for a cake that I cannot eat and Martha offered to give me a $30 refund for the whipped cream being put on the cake in place of the store credit. I will not ever be returning to this establishment to purchase a cake and I do not recommend to others. The cake itself was a bit on the dry side, the cake to filling ratio is completely off, they do not find it necessary to find a resolve when they make errors that is equitable and fair. The only reason they get 2 stars is because everyone I spoke with was polite and kind.

Excellent price, delicious cake and delivered on time

So disappointed! I selected this bakery based on a super cute cake I saw from them…sent them the same image they had made but what they delivered me was made carelessly. Lettering looks sloppy, off center and hard to read, unlike the dainty lettering in the cake that they did before. I ordered black accents and they just decided to randomly use pink beads on sides which makes the black frosting look akward. I’m not sure why they wouldn’t just use the same color pink frosting to write on the board but the two different tones of pink is just not it. When I called to express concerns they said to email it and just never got back to me to fix it, now bday girls sister upon seeing pics has suggested I please don’t bring it as she’s not confident in presenting it to her sis on her special day. Sad. Let them down, and feel like they made the cake carelessly and we’re also careless in not responding when I expressed concerns instead of responding timely and offering me ways of fixing the cake in time or addressing the issue. By the time I got ahold of them they didn’t offer to come get it and fix even though there was still 4 hours until event. Although they agreed the writing was not good they said if it had been earlier they could have fixed it, which was very frustrating because they didn’t explain in a timely way to me any way of fixing it and were not responsive, Now I have no cake and spent my time energy and money for no reason and let down my friend on her 30th : ( Pics are the sloppy lettering, black staining on sides, beads falling off and placed poorly and two different tones of pink icing for no reason at all. As I look at all the cute cakes from this bakery I just don’t understand how mine came out like this : (