Lucerne's Fondue & Spirits

If you want to pay 5 star chef prices at a house that is more dirty then your own, then this is the place for you. Completely filthy atmosphere and dinning room. The server who is also the owner was unprofessional and rude. After working in the food industry for over 10 years, this place was embarrassing. Right when we walked in there are piles of premade salads laying around everywhere, and i mean everywhere. I have never been in a resturant that had premade salads in the coat rack waiting to be served. Salads were premade for that entire night by the look of it, so your fresh salad is really a few hours old and comes with cross contamination and / or other people's hair free of charge. The owner put his finger in our food repeatedly and spilled cocktails all over me and the table repeatedly. We ordered three different rounds of drinks, and none of use got the drinks we ordered all three times. Prices for drinks are made up on the spot, when asked to see a menu to double check the bill, we were told no and that the server is the only cocktail menu we need. There were only three tables in the restaurant and still completely overwhelmed. Server/ owner kept taking food off table before we were done and rushing us to the point that boxes were dropped off before we even asked for any. When we told the owner how we felt about the experience his response was, he owned four houses and didn't need us to come back. If you choose this place for a nice night out with the family, get ready to be disappointed, insulted and possibly leave with food poisoning from the filth and low standards from staff.

Went with some friends for dinner before catching a show and LOVED it. The food and service was amazing. Make sure to come hungry because you get a ton of food. If you order wine, be prepared because they fill it to the tippy top. I can’t wait for our return visit!

One of a kind dining experience in Rockford. So much fun. Delicious food. Mark made it a wonderful evening for us!

Such a unique experience. Food was amazing! Service was 10/10.

I actually do love this place, which is why I'm giving it 4 stars. I love the history, the atmosphere, the overflowing wine....But I came in tonight and was absolutely mortified in front of my friends for an issue that occurred that wasn't (as far as I was aware) my fault. I arranged reservations for 6:30 p.m. about a month in advance for 6 people. Arrive on time tonight with my guests. Immediately get verbally reprimanded in front of my guests for supposedly canceling my reservation via Google. I was so embarrassed even though I did not do this. Owner continued to call me out on the cancelation...claiming he called me multiple times and left me voice-mails. I do see I did miss one phone call from a random number without the business name. That's it. After we arrived we decided to stay despite "the problem;" my friend used the bathroom and heard the owner banging pots and pans, swearing, and saying, " if they don't have the time to take my calls, they don't have the time to eat here." Well, they're right...after being absolutely mortified in front of my guests on my birthday, I won't be back, even though we've come here to the point of almost being regulars. I hope the best for this business, but being angry at clients who love you isn't going to solve your problems.

BAD FOOD VERY DIRTY BAD BAD!!!!!TABLES WALLS STICKY OVERPRICED.

We made reservations for 5pm last Thursday, we got there and they didn't have us down and no one was there to cook for us because they thought they didn't have anyone coming until 6 they said... We had to find someplace else to eat so we could make it to the show at the Coronado on time... pretty disappointing... How are you not ready for customers when you are open, not everyone makes reservations places...