I’m going to start this by saying I’ve loved eating here for years, the food is always delicious but the service keeps getting worse. The last time I ate here, about a month and half ago hit the rock bottom of service: We were seated and handed our menus. I ordered tea and was brought it right away. Off to a good start, the server took the rest of the drink and food orders. Drop the waters and side plates with napkins. So far so good, 5 stars. The appetizer came out and I’m thankful it did. We got bao buns. 10 minutes after ordering the wifes’ chicken sandwich comes out first, then we waited. Then the sons’ burger came out 10 minutes later and we waited 5 more minutes for the daughter’s chicken nuggets to come out. Then crickets, after about 10 more minutes, I waved down our server to ask where the other drinks are and my food order. He comes backs and says the cook just started making my food. Cool, and he leaves. He did not return with the drinks. About 10 minutes later, I flagged down our original waitress and asked for the drinks and my food order. She comes back and said the printer had issues and the printer didn’t print my food order. Great. We’re at least an hour into our meal. The family is done eating, I don’t have my food yet and we have to leave for to make our show time. I waived down our waitress and told her to cancel my food and my family’s’ drink order, and I need the bill. She said my food was just about done, so I’ll take it to go. She makes the milkshake, cola and kombucha real fast and drops em on the table. Cool, I need these to go. She brings my food and the bill. We did get comped a dessert but it sat in my truck for too long and I did not eat it. Honestly, I wouldn’t be mad if they were busy but there was 4 other tables, 1 was already done, 2 were mid meal and 1 was seated after us. There were a few to go orders and I think 1 of them snagged my noodles. I also know a traditional sit down meal can take about an hour but that’s with a 20 minute ticket time and disorder. But with a traditional sit down meal the flow of the meal is: menus, water, order. Drop the drinks, appetizers. Kids food comes out first then the adults.
I can't believe it's taken me this long to write this review! Almost a year and a half ago, Loving Hut catered our wedding rehearsal dinner, and it was an absolute hit! Being vegan, my wife and I were thrilled to find a caterer that aligned with our dietary choices. What surprised us most was how much everyone else loved it too! Despite none of our family or wedding party being vegan, Loving Hut's food won everyone over. Seriously, they couldn't stop talking about it! The vegan sushi was a massive hit! I wish we had ordered more of that. The portions were generous, leaving us with delicious leftovers that saved us during our post-wedding road trip. Looking back, many guests actually wished we'd stuck with Loving Hut for the wedding reception itself. My mother-in-law even mentioned it! The food was not only delicious but also left a lasting impression on everyone. Thank you for making our rehearsal dinner memorable and satisfying for all, vegans and non-vegans alike!