Lobster House Bar & Grill

Awful customer service by the short hair staff member at the register. I stood there patiently waiting while another customer was being helped. After she was finished, i was told to continue to wait and then told to wait again. Lady was moving like a snail and my food was sitting on the counter from before I even walked in. Thankfully a more intelligent employee was able to read the receipt and exchange the food so I could be on my way.

Excellent service. Excellent food. Staff goes above and beyond.

Food is not bad, wouldn't come back though

Even the security at the doors disrespectful just throw the whole place away

Is this place open for business or what?

To summarize, I experienced everything everyone have said. Yes the food was OK but the service was HORRIBLE. We arrived at 7:30 and got our food at 9:20 (after complaining). There was only 2 ladies running around taking orders, cleaning tables and also taking phone pick-up order Clearly they are under-staffed (like most business) and I totally understand but based on others reviews, this is just how they usually operate. Yes, we also had to ask for water, which normally most restaurant bring you water as soon as you are seated To add insult, a table of 6 arrived long after our table (and others) and the owner son came out to greet them He personally bought them drinks and within half an hour they got there food. Several of us spoke with him and complained about the lack of service. His response was that he wasn’t suppose to even be at work and we should complain to his Dad (the chef) which no one saw Yes they had a service charge (Tip) which I don’t mind and added additional tip cause I felt bad for the young lady serving us Needless to say we (and 3 other tables) will not be going back for bad service

DO NOT STEP FOOT IN N THIS RESTAURANT!!!!! My husband , daughter and myself waited 45 mins before we left. Not one person came over to greet us or ask if we wanted a drink. There was only one other party of 2 in the actual restaurant and it was around 6:15 today, so its not like they were busy! We got up and left and went to Fins and things on university and oakland (near hooters)which gave us immaculate customer service, very attentive, and steam fish with bammy and rice and peas was 10/10. Escoveitch snapper fish with festival 10/10. Cocktails 10/10. Service with a smile 10/10. Lobster has lacks basic customer service skills. Typical Jamaican restaurant that thinks you are begging them to patronize them. Do yourself a favor and head over to Fins and things. So glad They got my business, never again will I step foot in lobster house or recommend to anyone.! Disgusting customer service! So typical of them to respond “ dont come back” nobody coming back to your stinking renk restaurant anyway. , You will lose alot of business treating people this way. Good luck to you.