Loard's ice cream dublin CA

omg! terrible ice cream I had to throw it away & the service was for the birds

FILTHY! SERVER NEVER WASHED HIS HANDS. THEN PROCEEDED TO WHIPE HIS NOSE WITH THE HAND HE HAD THE SCOOPER IN TO SERVE US. I LEFT AND WILL NEVER RETURN.

Absoulty awful! This ice cream shop quality has fallen off a cliff! Used to be the best in town, bought a tub of black raspberry marble to go with my pizza. Ice cream was icy and crunchy, not smooth and creamy. Either freezer burnt and like 2 years old, or... half melted and was refroze. Both are awful business practices in high end San Ramon, corporate needs to get involved and make some management changes. Pretty sure same folks own the mountain Mike's attached and that was also the worst pizza experience of my life. Used to be the best, now its trash. Just like this ice cream.

Terrible service. Waited for 15 minutes and boy at register (on the mountain Mike's Pizza side) saw me, looked at me and then never came over. No "I'll be right with you" "Welcome in!". Nothing. Just disappeared into the back several times. Never coming back. Word of advice: If you're going hire your under age family members for cheap labor, train them on how to retain customers by using basic customer service skills. The reviews on yelp speak for themselves as well. They’ve been scamming and delivering bad customer service for years. I wish Loard’s corporate would put a stop to them because they are ruining the brand.

No bananas for a banana special. Only can have chocolate ice cream in milkshakes. Workers didn’t speak English.

According to Google they carry Passion fruit ice cream. But when I got there, they don't carry that flavor.

Every time I go here they make me wait 15 minutes before service because nobody to look up. Big Jer Rednation told me they don’t have ice cream without even looking in stock. I wouldn’t go to this place anymore it is or management in for service.

Great ice cream

Ficamos esperando para ser atendidos neste estabelecimento por mais de 20 apenas para comprar duas bolas de sorvete para minha família e por ser uma sorveteria pizzaria o lugar é muito quente! Muita fila. Não existe organização. Pessoas furam fila ou ficam estagnadas e paradas em frente ao balcão e o sorveteiro não organiza a fila. Péssimo passeio.