Worst location ever ! Will take the phone off the hook so they wont have to take call ins …messed up my order and I don’t drive so calling in for a refund or remake is impossible
I have been coming to this location for many years. Over the past few months, the service has gone down drastically. I have had 2 incomplete online orders within the past month. Very disappointed in this location as of late.
I waited over 30 minutes for a hot and ready, store was packed with people waiting for orders that had not been processed from online and DoorDash. Guy at the register using dirty hands; taking cash and then making pizza without washing hands. Got home which is around the corner and discovered my pizza was ice cold. Unbelievable since they said it was straight from oven.
The young men that work in the evenings are always high and messing up orders. They said we're ready to get outta here. They also stop taking orders by taking the phone off the hook or send it to voicemail. He told me we called another store, no we didn't this is the one we frequent. Wound up ordering in Birmingham.
The lady manager and young man Malik were both very rude. Malik put me on hold twice for 5 minutes each time and never returned to the call. When I confronted him in person, he simply said he was busy and did not apologize. The young lady with nose piercings then stepped in with a bad attitude and poor customer service. They seemed uninterested in their work. As a frequent customer, I will not be returning to this establishment due to the unprofessional behavior of the management and staff.
Great customer service :)