They just lost my business. On my first visit, I ordered the Jalapeño Popper Grilled Cheese on Panini bread, at the suggestion of the lady at the counter. I loved it, and I have been ordering it that way ever since. Today, it came out on white bread, so my husband took it back to the counter and explained that I ordered it on panini bread. He was told they could not make it on panini bread...Even though they have panini bread (his sandwich was on panini bread), I get it that way all the time, and I first ordered it that way at the suggestion of their employee...I won't be back. I was going to order a custom cake for an event while I was there today, too. I will take my business elsewhere.