Lakruwana Restaurant

Cool atmosphere and delicious food.

Subject: Disheartened Customer Feedback and Suggestions for Improvement Dear Julia, I hope this letter finds you well. I am writing to express my deep disappointment with my recent dining experience at your restaurant on Staten Island. I have been a loyal patron since the inception of your first restaurant on Staten Island, through your move to Manhattan, and back to Bay Street, always enjoying the exceptional Sri Lankan cuisine you offer. However, my visit this Sunday was disheartening. Upon arrival, the exterior of the restaurant appeared neglected, with red tables cluttered against the building and a visibly dirty sidewalk. The entrance and interior were equally unkempt, leading to a less than welcoming atmosphere. Although the owner kindly recognized me and assigned a table, the lack of attention to our table and absence of a menu for ordering beyond the buffet were disappointing. The decline in service was evident when no staff approached our table for beverage orders. Additionally, the taste and quality of the food did not meet the high standards I had come to expect from your establishment. I strongly believe that a reevaluation of the cleanliness standards and service protocols is necessary to regain the former charm and excellence of your restaurant. Your personal presence in overseeing operations, along with a focus on cleanliness and customer service, can make a significant difference. As a long-time supporter of your restaurant, it is with regret that I state my decision not to return due to the unsatisfactory experience. I sincerely hope that you will consider these comments constructively and implement measures to restore the reputation and appeal of your establishment. Thank you for considering my feedback. I wish you all the best in your future endeavors. Warm regards, Lakshan Gunaratne

Buffet has a good variety of flavorful foods.

The food is subpar compared to its competitors in the area. Also, their buffet is a watered down version of what you would get/otherwise expect from a Sri Lankan restaurant. I didnt see breads. The only chicken item they gave was tough to chew/overfried. Also, the space is very cramped. One doesn’t need to suffer with so much lack of space in the name of “good” food. Most importantly, the buffet is cash-only and you might be in for a surprise if you carry just cards. Not sure what the deal is but I personally find it shady that some items take cards and some items need cash.

By far my favorite restaurant in the 5 boroughs. Would come from far to eat here. Their brunch is incredibly tasty, great variety and very well priced.