La Tortilandia

Went there on A Sunday. Ordered the Caldo de Rez. Many, Many bones. Couldn't find the Meat...

I’m giving this a 3 star because last time we were there Karina was amazing. She checked on us multiple times. Made sure our food was good, our drinks were filled. She cared. Today we went there and she wasn’t our waitress and we were bummed but understood. But I regret never asking for her. We had an elder lady in a black shirt at the bar and was the worst service ever. She came to us to get our order/drink order and gave us our food that was it. (Only had 1 drink! That’s it. Not an offer for another drink a water nothing!!!)I had to flag her down because our poppers were fridge cold. Not warm at all!!!! fridge cold. When I told her to touch it and fill it, she did and agreed how cold it was and she said she would get fresh ones. It took longer for those poppers to come back out than 2 meals and an appetizer to come out. All while we were sitting there with empty cups and her talking with employees and rolling silverware. When we weren’t getting service to even get our drinks filled I was done. I got up and went to the register to cash out. She came and started giving excuses and tried to give me a meal for free which I gave her another $20 and said that’s not what I complain about. I want good service when I go to a restaurant. She tried to explain why she didn’t help us and said she didn’t help us because the poppers were made again they were warm and not hot. (How did she know idk) so the kitchen making cold food is the reason she didn’t refill our drinks. I told her even The beer on tap was hot. She said many people have complained about that. Soooooo why are you still serving it??????? As I paid for all of my food including the hot beer, cold poppers and bad service she tried to give me the poppers which I refused because I believe they where touched by her and probably just microwave to a serving temperature. All this being said and done ask for Karina. The food is usually good and Karina has amazing service skills. The poppers were a small portion on the complaint the service is just horrible with the elder lady in black shirt. Honestly ask for Karina and you will not be disappointed unless you get Modelo on tap or the combo which has the poppers. Other than that Karina’s amazing…. older lady in black shirt shouldn’t be in the food industry.

I never thought I'm going to make a bad review about this place after 10 years come here. My family of three came to eat dinner after driving 45 minutes all the way from Dallas . It is Monday the place was empty, as soon I star placing my order the server (ABRIL).. LET YOU KNOW THIS IS WHY MY BAD EXPERIENCE. She took the order.. appetizer and drinks on point, 3 people and she brought only one plate of the order . 15 min later we asked her for the other plates, another 15 min didn't bring another plate.... This was just a nightmare.

Ran out of coffee, waitress to busy talking on the phone ,today 2-27-24 waitress was new and did an outstanding job

The menudo is amazing

Sobre todo .las meseras muy destacadas .buena atención .comida muy Rica el platillo .está mejor k antes .bueno rica la comida siempre .pero un tiempo atrás ya servían muy poco para el costo del plato pero ahora estubo muy bien .espero volver pronto