We have been going to La Luna for 8 years and never had poor service or an unacceptable meal. Last night changed that. We arrived at 6pm and got a table outside. A "new" waiter came out and took our drink order and then we waited. He came back and said he would be bringing the drinks and bread we told him we were ready to order. He eventually came back, we gave him our order and he did not write it down. We waited for the bread and by 6:55 we were getting up to leave when another waiter came by and took our order again and apologized. The "new" waiter then came out and apologized and blamed it on someone else. He now said he was a new manager and would get things straightened out and would adjust our bill. By 7:15 we were getting ready to leave again and the food came. We were not hungry. My husband went in and asked for the bill. We waited. The "new" waiter gave us the bill and there was no adjustment. I mentioned that to him and he said shrugged his shoulders. We paid and left and will not return.
You have to live in the neighborhood to go there usually
Great service, great food, and all orders came out with no issues or hold backs.
We had such a great time on Feb 19! They accommodated our party of 6 beautifully. The manicotti was Delish and our waiter Terry was amazing. Thank you Terry!
Horrible experience. Some food came out cold. Ordered veal and got chicken. Service exceedingly slow. Super noisy! Seats needed padding to reach the table. Not going back but if you are going bring your own cushion!
A 7:30 reservation should never become 8:00 and we are still waiting for our table for 5. The diabetic person in our party just dropped his sugar to 65 and this is just rude. Just another Boca spot that has become too big for itself.