La Fuente Columbia

Over all great job. Love going here.

Very consistent great food and service. Attentive staff and nice atmosphere. Always very clean inside when I am there. Even when busy, we are seated quickly. They have plenty of tables and several tables for larger groups.

Order tonight and order 3 of the same thing and only got 2. Called and they argued with about it. Asked if I could talk to the manager and they said he wasn't there. I asked if I could come and pick it up because we didn't get it and she said no come tomorrow. What good does that do me tonight. Never had an issue with them and she said over and over it was in the bag. I'm not stupid it wasn't in the bag and I have pictures to prove it. And after all that the food is cold.

Eaten in here many times always been a good experience until today. We placed a doordash order and we were missing an entire meal. We called to ask if we could come get it and the lady was just arguing with us saying it was in the bag( it was not in the bag) she tried to blame the doordash driver saying that they stole our food but the bag came sealed and untouched. We asked for a manager who is conveniently never there. The food arrived ice cold. Our dasher had to wait forever to get it. We ended up just going on DoorDash and getting the money back that way since the lady was rude, disrespectful, and unhelpful. I find it incredibly rude for her to sit there and blame the DoorDash driver who sat there for over 45 minutes waiting for our food. IF YOU ORDER ON GRUBHUB UBEREATS OR DOORDASH just know that if the restaurant messes up they will not take accountability nor offer a refund or even give u the food that THEY DID NOT give!!! They have absolutely NO customer service skills at all! The arguing was so unnecessary. We just asked if we could pick it up and the lady got all defensive and pretty much called us liars. So if you do order from them just go on whatever app u used and get ur money back for whatever they messed up. Don’t even worry about calling them. You will not get what they left out and they will not care to help u either and will just call u a lair even when u have physical proof. I told her the time the order was delivered that I opened the bag and what was in each bag yet she still didn’t believe and tried to blame everyone but themselves for the mistake! We called 2 minutes after we received the order! Yet somehow we are lairs. Will never doordash from this restaurant again useless we physically go in and pick it up ourselves. This is the worst customer service I think I’ve ever experienced. Like I mentioned earlier the food was cold. And by ice cold I mean the beans were already hardening. Cheese unmelted. Trays had no heat to them all at rice was hard and cold and so was the meat.

Pretty nice experience. Food was delicious