There was a long line but the food was good and the staff were polite. However, some of the customers were rude by talking loudly on the phone. I think they should have a no mobile policy in their store.
I recently visited LA Bakery with the hope of enjoying some Haitian Patties and a soda. Unfortunately, my experience was far from pleasant, and I feel compelled to share my feedback. Upon arriving, I sent my daughter inside to make the purchase. She accidentally picked up a lemonade instead of the Jupina soda I had requested. I immediately called out to correct the order, and my intention was merely to exchange the lemonade for the soda I wanted. However, things took an unexpected turn. The staff member inside the bakery refused to make the simple exchange. I was not seeking a refund; I only wanted the correct item. To my disappointment, my polite request was denied. In an effort to resolve the matter, I went inside the bakery myself, hoping for a more understanding response. Regrettably, my request for an exchange was still declined. What upset me most was not the inconvenience of receiving the wrong drink but the poor customer service I encountered. As a first-time visitor to LA Bakery, this experience left a lasting negative impression. To add to the disappointment, the Patties I purchased were not even fresh, which further diminished my overall satisfaction. I understand that businesses may receive mixed feedback, but I couldn't help but notice that there have been numerous unfavorable reviews about this establishment, and it appears that little has been done to address these concerns. I strongly believe that customer service is a fundamental aspect of any successful business. It is with this in mind that I feel compelled to share my experience. I sincerely hope that LA Bakery takes this feedback constructively and considers revisiting their approach to customer service. While I may have had a disappointing visit, I genuinely wish for improvements in the future, as I have no plans to return to this establishment.