Krystal

I made an order through DoorDash and I requested for ketchup and salt packets with my order. The dasher arrived with my order and informed me that the staff including the manager would not give him the requested condiments. He said they demanded that he go through the drive thru which had several cars in line. To me this is very unprofessional and lack of customer service. It demonstrates lack of laziness and lack customer courtesy. It is the manager’s job and responsibility to ensure their customers get what they ask for. I paid over $50 for my order and I did not get everything I asked for. If I was the district or regional manager I would fire everyone involved. I am an out of town visitor and this is not a good impression on this restaurant. They should be reported to the better business bureau.

First off they're clearly operating machinery and doing renovation/construction in an area where food prep and service is happening which is horrifying. The lobby was torn apart, the ceiling panels were missing, there are airborne particles and clearly no protocol in place to prevent contamination of food. Second- I have been attempting to come here for a milkshake several times over the last several months. The machine has been “down” every time. When I went this weekend it was finally up but they were out of Reese’s and Strawberries so I could only get Oreo or Vanilla.. now, they charged nearly $10 for 2 milkshakes and didn’t even get them close to filled. They were like 30% empty. This was my first (and LAST) time at Krystal and when I asked if it was normal to leave so much empty space in the cup the attendant basically said “this is where the whipped cream would be if we had any. So not only were they out of over half their milkshake ingredients but they have their employees operating unsafe and unsanitary circumstances. 1/10 will not return. EDIT: To management saying to submit a form on their website: I did do that, that night, and have had no response from management regarding my unsatisfactory experience. I am seriously disappointed with my experience at Krystal.

I’m in drive thru as I write this. My food was cold & old, the young girl running the window was so rude! Then the other girl who brought my food out was even more rude! I will never ever go back to this trashy place!

A #1 to go, 4 Cheese Burgers with a fry and drink was over 13 dollars. I was a little shocked at the price but I was craving some of these Lil guys.

We pulled into the drive thru (the wait to order wasn't too bad. Shake machine was down (that is common) It didn't take long to arrive at the window to pay, but that served no other purpose except to wait. The young lady who took our money, seemed to be the only person working, I believe she said her name was Jena. Two other employees were standing around just talking, one of which was busy eating and paid no attention to the customers waiting. Jena not only took our order, but it appears she was also making the food as well since she returned to the window with gloves on. The customer in front of us got out of their car to knock on the window to say they wanted a refund because they waited too long. Just as they walked away, the same young lady rushed to the window and handed them their order. She then asked us what we had and motioned for us to pull around to the front. We only waited a few more minutes for our order (perhaps because of my mention of corporate) Jena came out to bring the order and despite what she appeared to be going through she was very pleasant. Moving on to the food, the burgers were cold, the buns looked old and they had no taste to them, the chilli cheese fries were okay (but I will not know unless I start feeling sick.) The only pleasant thing about the entire situation was the employee who appeared to actually care about the customers, Jena.

I used to love Krystal when I lived here for n the eighties not now tho. Just nope. Ever wonder why the restaurants are always deserted? Maybe it’s the staff. No it’s definitely the staff. “What do you want?” Well I’ll start with a place that doesn’t serve up snarky attitude even before you’ve uttered a word Bye. Now how far is the nearest White Castle….?

They were really busy. The guy gave me the order for the car ahead of me.

I swung in there today around 1030 this afternoon, the lady working the window was AWESOME! Great service! Food was fresh! You can’t beat that!

The best Krystal in Pensacola.