Krispy Kreme

I ordered a dozen mixed donuts.

The staff was very friendly and helpful

Extremely terrible and deceitful. The loyalty app told us we could get 2 dozen glazed for $2.29/dozen. We waited in the drive thru for 20 minutes, and when we get to the window, the little black girl tries to upcharge us for premium donuts after quoting our order. I asked her to NOT swipe my card until I confirm the order and the amount. We showed her the app on our phone, and she scanned it to also get our points. After explicitly telling her we wanted the two dozen for $2.29 deal, she proceeded to swipe my card prematurely for $20.00 and tried to give us the two dozen donuts. I told her the receipt was wrong and that it overcharged. She said she'd have to get the manager because the system wasn't raining it up correctly. Then, the manager comes over trying to be pushy telling us to just take the donuts and have a nice night. I proceeded to tell him that was NOT what we ordered and told him about the promotion their company was sending us. He stated that we had to purchase a dozen at full price, which is NOT what the app stated. I told him I just wanted my entire purchase refunded and that this was very backhanded the way it was handled. He punched some keys on the computer and said, "Fine, it's done". At this point, I had no proof of voiding the transaction, so I requested a copy of the voided transaction. He hands me a random receipt that simply stated --VOID--, yet has no reference number, nor does it show the last 4 of my card that they prematurely charged. He refused to give me any other documentation, and was very rude and belligerent. I'm never going back to this store, but I will continue to let others know what happened. If the management of this store treats customers this way, I wonder what they do behind closed doors. I only wish the owner or PR person knew about their devious tactics and lack of customer service, let alone their store not honoring the promotions that their company is sending to online subscribers.

It was delicious.

Great people love those services love the food