Kool Bear Ice Cream and Bubble Tea

Whoever is on shift today October 1st at 3:16pm, dark skinned lady, has absolutely no sense of purpose or direction. She moves like she doesn't give a damn about anyone. She was aloof, also allows a woman and her kids to skip a customer, absolutely no customer service here at this time never again.

They did not have cash so I could not get change and they had to dig out of their tip jar just to figure out how to get me some change. But they still didn't have enough so I did not get correct change. I said keep it as a tip. Next, the milkshake that they handed to me had a big hole (crack) in the side of the cup, so it spilled everywhere. After about 10 more minutes, and several more failed attempts,they finally gave me my milkshake and it was the consistency of water (like it sat out for 20 minutes). I recommend you go elsewhere. All they said was sorry. It's probably why we were the only customers in there.

Horrible everything from A to Z. Customer service was so bad. Didn’t not care about telling her that we’re in rush. She did on purpose being so slow and brought back every ice cream after 5 mins. The restroom was disgusting, never seemed to be cleaned before, place was smelling bad and not appealing. I wonder if it would pass any inspections.

Had the Honeydew melon Boba and tried the strawberry cheesecake ice cream. Worker was polite and professional The Honeydew melon Boba was very low quality, tasted like flat diluted melon soda (especially with all the ice they add to the cup). Also the tapioca balls were clearly old ones mixed with new ones. You can tell they're old when they're super hard to chew. Definitely not worth the almost $6. The Strawberry Cheesecake Ice Cream was just Okay

Clean, lots of toppings to choose from; "Kenny" was a delight! Great place to stop while out and about with your dog!

Old fashioned chocolate milkshake was superb! Definitely stopping here again an bringing the kids!

Good price on good popping boba tea which is hard to find where I live. (Went to a different place in Nona and asked for popping boba and received black tapioca pearls. They said they had popping boba but they didn’t know what it was.) Here I got the Summer Sun: peach and mango green tea with mango and lychee popping boba. They made it fast and it was good. A little too sweet but I watered it down and then it was fine. Good place to hang out. It was 4:15 pm on a Thursday and there were only a couple of other young kids playing Connect Four from the collection of games they have on a shelf here. There was a tv playing a cartoon and a love seat and 4 tables. Oh hey, a kid about 9 years old just walked in to get a regular strawberry boba. He knows the menu. And now a couple more kids. Nice. It’s a tiny spot with good boba and an extensive drinks and ice cream creations menu.

Charming little ice cream shop for the kiddos, and doggos! Boba Tea for the cultured adults.