Kona Grill - Columbus

Sherri was a great server!

Our service was horrible. I at first was ok, and said we aren't in a rush. However, walking back n forth chatting with staff instead of taking orders, or checking on food isn't acceptable. Not in this type of place. People from other tables came up to her just to ask for their check. That's terrible in a high priced establishment. I even asked her, am I missing something? Why are you taking so long with every single thing? The more I watched, it seemed as if it was just our service. My Fook was barely warm. My mother ordered the fish n chips. Fish was greasy and fries were over cooked. I had the stir fry. Flavor was decent, temp was cold. The edemame was delicious. We prepared, fresh and hot. Best thing the whole time. We were there for almost 2 hours. I am super sad about this, I had my Mother with me, not often do we get to travel and shop anymore. This kind of ruined our day. Vegetarian options: Multiple options for vegetarian pallet Wheelchair accessibility: The doors and entrance are wide a street level.

We loved Shern so much! She was so helpful and the food was fantastic!!!!

Tyesha my sever was great. Great little lunch spot for a quick bite.

This restaurant is beautifully decorated. The service is wonderful and the food is super tasty! Portion sizes for meals are on the smaller end, but desserts are large. Would recommend!

Went for a date night and was disappointed. The food was pretty good, but the service was terrible. We had a reservation and when we got there, with 7 open tables I could see, we had to wait while the host staff tried to figure out our seating. Our server barely paid any attention to us. He was consumed with a party in the back. After bringing us water he disappeared for 20 minutes. Another server saw we had been waiting and came to take our order. Then we waited almost an hour for our food. My wife got a manager’s attention and he offered no help or service. He was quick to point out that if we ordered sushi, which we did, we’d be waiting because they were “backed up.” When our food finally arrived, in stages because it wasn’t all finished at once, our server was quick to point out “I promise I wasn’t the one making it,” rather than apologizing for the delay or for ignoring us all night. Kona is a higher quality restaurant in a high demand area. I expected far better than this. My wife and I were both in the service industry for a good while. Letting people wait, ignoring them, then blaming other factors without offering any better service or doing what it takes to make up for their mistakes is terrible. If I’m going to pay that much per dish there are expectations that go with the package. This was a major disappointment.

Kona Grill has such a nice atmosphere and friendly staff! The vegetarian sushi with cream cheese was pretty good. The carrot cake was yummy and huge!

Arrived well before 8:45PM. Waited until almost 10:30PM for our entrees, and they never arrived. This was on a Thursday with just a handful of other tables. We had to cancel our entrees and cash out, which we've never had to do before. Nothing other to say than just unacceptable. Unfortunately, we won't be returning.

First time here loved it and staff Sheri and manager Adrian was absolutely top tier Came celebrate my moms birthday