Kilwins Jacksonville

Awesome place to get gifts for clients and sweet treats for family. Great family-owned business that gives back to the local community.

It’s good but not overly amazing. Slightly overpriced and service varies. Overall, I would recommend.

You can't go wrong with anything but my favorite is the Apple pie caramel apple.

Good ice cream. Nice people

Favorite Place ever!!!!!!!!!

Absolutely delighted about our trip here! So good! Had to double up in the insulin tonight!

I absolutely love Kilwins ice cream and chocolate candy store! Every time I visit, I am greeted with the delicious smell of fresh chocolate and sweet treats. The ice cream is always creamy and flavorful, with a wide variety of unique fruit flavors to choose from. I am a huge fan of their chocolate treats as well. The chocolate is rich and smooth, and they offer a great selection of candies and confections to satisfy any sweet tooth. I also appreciate that they use high-quality ingredients in their products, making each bite a true indulgence. The staff is always friendly and helpful, making my experience at Kilwins even more enjoyable. I highly recommend stopping by this store if you're in the mood for a sweet treat. You won't be disappointed!

Drove one hour, found a parking spot 10 minutes from the store on a busy Saturday, trekked through the rain with a cooler full of ice to buy an ice cream cake. The clerk said she couldn't write happy birthday with a name on it, just plain "Happy Birthday" since she was not trained on cake writing. She said if I wanted a name (in my case a 3 letter name), I would have to return in an hour for the supervisor who knows how to write on cakes. I was annoyed but we drove so far and wanted the cake, so I offered to pay first and pick it up after the hour was up. She didn't make me pay, just said it was ok and to return later. We left, killed time in the rain with two kids and a heavy cooler at a a packed mall. Returned to the store full of 6+ employees. When I asked to pick up the cake, they said the supervisor stated the cake must be paid for to be able to be written on, so they didn't have the cake ready. Annoying again, but fine. I asked them to write the name and we would wait. The new clerk said that no one there knew how to write on cakes and they all giggled about how bad their handwriting was. I said it was fine, I would even take a sloppily written cake. At that point the original clerk changed her story and said she no longer can write on it. We stood there like fools. They were playing games. How is no one in the store trained to write happy birthday on a cake? I even asked for a plastic pick to stick on top. They didn't answer me. It was a $60+ cake and they lost my business for good. This was our second bad Kilwin's experience... the other was the downtown St. Augustine FL store who had a filthy wet rag lining the broken dripping ice cream cooler. The rag kept falling into the actual ice cream tubs touching the food and they were still serving everyone. They used to be our favorite, but this was our last visit.

The ice cream is always outstanding, and they make my autistic daughter's day every time!