Ki Ban

Been going to ki-ban for over 20yrs. Gone very downhill. Tried to make a phone order (cripsy chicken wings in hot & spicy sauce (no 18) part of order. Last time I ordered this didn't get chicken wings, got chicken pieces so wanted to confirm getting the right thing this time. The person kept talking about salt and pepper chicken and chicken with chilli sauce - not the same thing! What I wanted has been on the menu since the day they opened and still on the menu. In the end he told me not to come back and put phone down on me!!!! I'll stick to Jade Garden up the road

Although food is generally OK customer service is rubbish especially when you have a problem with the food chicken satay was disgusting and unbelievabley bad even when I complained its like they knew... Gone downhill from days where it was excellent, dissapointing and looking elsewhere in future.

The food is really delicious

I must agree with the other reviews that poorly rate this Chinese shop. Egg fried rice was soggy. Salt and chilli wings had LARGE chunks of tasteless chilli pieces. No Flavour. no effort no customer service. No hand washing in between handling different meats . Will not be going back. Takes money in exchange for bad food

Ordered a big order for the family however the food which was picked up (2 minutes drive) was cold and the taste was terrible. I complained to the gentleman in charge and he re-assured me he'll sort it out the next time I order. I’ve been going to this establishment 2 years plus. I decided to go back and make another order in person and tell the staff member my experience etc he went out the back and had an argument with a female lady wearing glasses (manger/cook?) they decided not to honour there word. Sad situation as the food was half decent until they abysmal experience. Won’t be ordering from there again. Poor service poor food

Update 01/12/2023. I'm not sure what has happened but Ki Ban has really gone downhill. It used to be the best takeaway for miles but not any more. I ordered the meat free minced pork and vegetables. It was veg in a very watery gravy and veggie sausages thrown in. Load of rubbish. Also very abrupt on the phone when I was ordering the meal because he didn't know what I was ordering despite me reading it to him several times. They obviously don't know their own menu! Vegetarian options: Veggie sausage is not meat free minced pork!

Food was very mediocre, not to the quality you'd expect considering the prices. Crispy shredded beef wasn't crispy at all, was very pale and sauce was too watery. The two cheapest items, chips and curry sauce were the saving grace of the meal. Only tried after a recommendation but doubt we will use again. Should have read the recent reviews beforehand.

Am writing this review in discuss ,I normally buy a full duck pay around £20- £25) so when something is advertised as whole and there charging £29.50 and waited 30 minutes for preparation it all fitted in with historical purchases from other Chinese takeaways but last night 25thOct ,we got home having purchased £65 worth of food found we had 2 plastic containers of shedded cardboard dressed up as duck - we have been ripped off ,will never ever use this takeaway again Ki Ban 510 Hagley road west Quinton B680BZ .

The Crispy beef was luke warm and very pale, in very watery sweet chilli sauce which was like a pale jelly. Nothing Crispy about it. More chewey. It looked re-heated and was disgusting to be honest. Never had such pale food. It was the worst Chinese I've had in years.