KFC Birmingham - Castle Bromwich

Good food, always hot but I always seem to be missing items that I have ordered!

I waited 25 mins for my order it’s supposed to be fast food I will never eat here again.

No one is available at the till for a long time to place the order, and the self ordering machine doesn't have dine in option. I have been here several times, and the service is very slow. They prioritise the online delivery orders while lots of customers queue in the restaurant.

Good KFC, though service is slow when you're competing with delivery orders being handled at the same time. Friendly staff.

Food was standard brand but greasy and cold. Service was ok for a fast food establishment, with staff all working hard on the drive through. Unfortunately I was at the counter, so I suffered a bit but was eventually seen to. You literally have to physically move JustEat couriers out of the way to place your order. Atmosphere was depressing, with broken lighting, dirty tables and a last chance saloon feel about the place.

Ordered a coffee and paid, was then advised by staff they don't sell hot drinks lol...... Then waited a further ten minutes for a refund... Why would you advertise hot drinks, take payment ? .... Terrible staff who didn't seem to know what they were doing..