KFC

On March 9th I went to KFC drive thru....and notice the cashier inserted my cc once at the drive thru and the use the front counter register a 2nd time the next day I check my account and saw it was 2 pending transaction!! I went to the KFC to speak to s manager she said it was pending but I spoke to my Banking and said it was 2 authorized transaction....Now this is very inconvenient to me I gotta wait on my Bank statement or just wait for the next businesses Day to have it removed??? I wish I can take my 1 star back

Burt nasty old food served today. No wonder the line is always empty. I will never go to this one again. Food had a watery substance in it like food that’s left in refrigerator for days. Disappointed.

The chicken meat wasn't that great (fresh), they didn't add any napkins, and they didn't ask if I wanted honey or something else.

Yet again with these young people that don't understand customer service. I couldn't make an order tonight, with a restaurant that absolutely no customers, but us. Why? The clerk wasn't paying attention. So I left and went to restaurant next door and got something my family didn't want. Get over it those that want to make more money, but working in fast food. You aren't the only one that has or are working in that position. We all have worked them or currently working it. If you can't provide customer service where you're at, you want be able to do it in a higher paying position. Customer service is in every position, to the customers and toward your coworkers. I just can't anymore with this attitude that we the customer have to deal with an attitude that you don't want to be there, that people have to do business with you and the believe that a customer want cancel an order and go somewhere else, or just don't get nothing.

Low rating due menu item not being prepared or ready. Wanted a Pot Pie; special trip to this location just for that item for Manager to tell me it would be 15 minutes. It took 5 minutes to just be acknowledged; location now has self service order kiosk.

The lady during night shift with the red hair has a very nasty attitude and is lazy

My wife and I placed an order at or around 8pm 12-2-2023 only one car was in the drive through which it was in front of us. After pulling up to the drivethru we order 8piece combo they had no side so we had a five minute wait on that cool. After about 30mins the manager and the cashier was outside smoking mind you we haven’t even gotten our food yet ..was told to pull into parking place and they’ll bring the order out. So I step out of my car to question them about the food (“I can’t make this up y’all”) when I asked about the order they said what order we don’t have any orders these people need to be terminated immediately I will never go back to this location and this is probably the reason people don’t go there!!! We got a full refund and I don’t give af apology … This is not the KFC you want to go to go to jjs right cross the street cheap faster and better

Thus was an ok kfc but nothing awesome about it. Average. I like the order kiosks. They minimize mistakes with your orders.