Kaspa's Tooting

Decent crepe with strawberry

Dear Management Team, I am writing to express my disappointment regarding the experience my daughter and her friend encountered at your Kaspas branch located in Tooting Broadway earlier today, around 4 pm. Having been a resident of Tooting for 46 years, I have visited various Kaspas establishments nationwide with a positive outlook. However, the recent incident has left me compelled to address certain concerns. Upon visiting your establishment, my daughter and her friend were initially informed that they could not split the bill, which appeared illogical to them. After contesting this policy, they were eventually allowed to do so. However, the situation exacerbated when it became apparent that your staff did not possess the appropriate change, prompting my daughter to be urged to purchase additional items to facilitate the transaction. Such an action reflects poorly on the professionalism and preparedness of your staff. As a reputable business entity, it is imperative for Kaspas to uphold standards of customer service and operational efficiency. Handling transactions, including having sufficient change on hand, should be a fundamental aspect of your operations. It is disheartening to witness two young patrons being subjected to unnecessary inconvenience and pressure due to inadequate procedures at your establishment. I trust that you will take this feedback seriously and implement measures to ensure such incidents do not recur in the future. I intend to share my daughter’s unfortunate experience with my acquaintances and social circles, as transparency and accountability are integral to fostering trust and credibility in any business relationship.

Jasmine and Musa, professional, friendly and excellent service!!

It was lovely and the staff were so friendly ! :)

Amazing dessert