Ju Sushi & Lounge

Food took FOREVER to get. Was told by our server 3 different times it would only be another 5mins and the reason for the wait is because of the sashimi on our order which was 10 pieces. We went probably 5 years ago and had a way better experience. The place just doesn't look like it's been kept up.

I love sushi and Ju is in the top for Grand Rapids in relation to affordability and amazing food. If you enjoy a treat, try the fire mountain or playboy that is delivered on fire for a delicious treat!

Good food and service. As can be expected with a sushi restaurant, it is on the pricier side.

Terrible customer service. I placed a DoorDash order before 9:30 and it was not done because someone didn’t push the order through all of the way and alert the kitchen. I also called the store to make sure it was done(this isn’t the first time they didn’t push something through for me), but ofcourse no one answered. Walked in and felt like my order wasn’t important and was told the kitchen is closed so we can’t do anything. Mind you there was no one in the restaurant, so it should have been done. This isn’t the first time I’ve ordered something and it wasn’t confirmed by them, but the order was usually still already made before I got there. I definitely will not be going here again. If you have an online order make sure you pay attention to whether it gets confirmed.

Its fancy sushi at its finest

Absolutely TERRIBLE service. Also no music in the restaurant which I found to be awkward. Got seated an hour after our scheduled reservations in the comfy lounge/couch area downstairs. People who walked in for a table after us ate and left before we even got a water. The waiter, who I assume was a manager acting as a waiter, was painfully slow- not checking on us for over 45 minutes. No water refills were given. I had to ask "has it been busy" to get any sort of explanation as to why our table wait was so long, to which she did not apologize, just said yes it was busy. I work in customer services so I understand gets busy. But our waitress provided absolutely terrible and SLOW SLOW SLOW service. Ordered the food which took a while, before she literally disappeared for TWO HOURS. I had to flag down a different waiter for a box, a check, and a pen to sign the check. She finally came back around to collect our plates and asked how everything was. The food was yummy and authentic, but not worth the price for the sizes. There was absolutely no explanation or apology given to us as to why WE waited so long for a table, water, or food. And by the time we left, they were sweeping and trying to close up, as we were one of the last ones there. The hostess was super sweet and doing her best. However, our experience with the waitress "taking care" of us was absolutely terrible. 0/10 won't be coming back ever. If you want to go to a delicious, HELPFUL asian restaurant, go to Maru Sushi and Grill.