Jollibee

Love it! But you got to wait to be seated as it is very small place.

horrible customer service - both times I went in they gave me the wrong order & was very rude.

We got the wrong order it’s was not spicy no flavor to the chicken and the fries was cold and service took to long like 30 mins never again

I tried Jollibee because it was going crazy on the internet. But, I found it to be nothing special. It wasn’t nasty, but I don’t even remember the taste of the chicken. All I can remember is that the spaghetti is sweet and the mashed potatoes and gravy taste just like KFCs’. And, I only got the potatoes because the cashier recommended it because it’s his favorite… I probably should’ve tried the adobo.

The food is good. The place is kinda small but still cozy. However, John, the Asian staff taking orders was very rude and unprofessional. I hadn’t been here before and asked some questions about the menu. John was very impatient and was unwilling to answer any of my questions. I like this place, but you guys really need to pay more attention to the staff training. You may have a bad day, but you should try not to bring it to your work and ruin other’s day.

Big fan of jollibee and it was my first time trying the time square location probably the worst location I been to due to the extremely long wait (over 45 mins) especially when people who are ordering similar orders are getting there food before me I would recommend going to different location

I usually dont do reviews but today really pushed me. I brought my family here for dinner yesterday 2/2/24 & we’re filipinos so we know the menu even before coming in. I ordered burgersteak excited but this particular jollibee branch doesnt have it which i ddnt know. The young black cashier got mad saying out loud “why dont they look at the menu up there”. The other white cashier responded kindly well its too small to see. After that she was just plain rude taking our orders. She asked if i wanted a drink and i said pineapple juice and she scoffed at me saying “ok so yes to drink!” I dont know what i did to upset her maybe just having a mistake of ordering burgersteak? But for someone who works in customer services esp jollibee which is a beloved filipino fast food she shouldnt be in front because she’s rude, disrespectful & no customer service at all. After eating we cleaned up our table and threw out everything then my mom needed to go to the bathroom before we left. The security really followed her and asked for receipt!! Really? She asked me for it but i said i threw out everything already.. & dont get me wrong i understand that you need a code for some restaurants but my mom was trying to explain how we just ate and cleaned up & threw out everything Including the receipt but that security was so strict about it embarrassing my mom as if she comitted a crime. Now this other customer overheard us and was kind enough to give his receipt and find the code but literally the security would block and not allow my mom to go thinking we just went there to pee. Nobody not even the filipinos who worked there helped even when they saw us order food and ate. At this point we ddnt even argue anymore and left. I am so disappointed that i had to give this review. If you wanna enjoy the food and the place this Jollibee location is not it! Poor customer service. Rude people working & theyre not even filipinos disgracing the place we all loved!

very poor service. Horrible experience. I ordered through their app online, and they were scheduled to be delivered about within 1 hour. I wait 1h and 45 mins it shows delivered but with nothing I received. No any photos showing to the correct address, delivery man never showed up. I called their number 4 times in the following 2 hours and no one is online. Then I called the DoorDash customer service and they helped me to request a refund through Jollibee. I waited for 3 days and no refund. I also leave a comment here and Jollibee sent me a link to request on their website, I did. But none of their customer care team reach out to me later. I then called DoorDash again and this time it transferred to Jollibee and the manager talked to me ask my name and order number, and that’s all, not told me when it will be refund. Absolutely ridiculous. I tried multiple ways to reach out and a couple of times, all I got is negative. I eventually will contact the credit card issuer to dispute the transaction. This is like a fraud to me.

Had to try this place out mainly for the novelty. Ordered the chicken joy combo with 2 sides. Sides were the adobo rice and jolly spaghetti. As part of the combo you got a biscuit and side of gravy and chose the pineapple quencher for my drink. I added the spicy chicken sandwich and a peach pie. I wasn’t a fan of the spaghetti which was sweet and had sliced hot dogs in it. Everything else was ok. They forgot my peach pie however. The combo meal, not counting the sandwich and pie was $20 by itself and wasn’t worth it. The total cost for everything was about $32. At least I can say I’ve tried it but not impressed enough to probably eat at one again.